Overview
Preferred Care at Home of East Tennessee, located in Knoxville, Tennessee, has been providing trusted home health care services since 1984. The agency focuses on enhancing the lives of seniors with dignity and independence by offering personalized care tailored to individual needs. Their services include a wide range of support options such as In-Home Care, Companion Care, Dementia Care, and Transition Care, among others.
Services & Support
Preferred Care at Home offers a comprehensive array of non-medical services designed to assist seniors in their daily lives. These services can be provided for varying durations, from a few hours to 24-hour live-in care. The agency emphasizes the importance of personalized care, ensuring that clients receive the support they need to maintain their quality of life. Additionally, they work with programs like CHOICES to provide further assistance to clients.
Care Approach & Staff
The caregivers at Preferred Care at Home are frequently described as compassionate and dedicated. Many families have noted that the caregivers treat clients with respect and kindness, often forming strong bonds with them. However, some reviews indicate that there are challenges with communication and staffing, particularly regarding the availability of caregivers for scheduled shifts. While many caregivers are praised for their commitment, there are concerns about the office staff’s responsiveness and support.
Who They Serve
Preferred Care at Home serves seniors in Knoxville and the surrounding areas, including Powell, Bearden, and Farragut. Their services cater to a diverse clientele, including those in need of hospice care and assistance with daily living activities.
Service Area
In addition to Knoxville, the agency provides services in several nearby communities, including Chattanooga, Sevierville, Pigeon Forge, and Oak Ridge. This extensive service area allows them to reach a wide range of families in need of home health care.
What Families Say
Families have shared mixed experiences with Preferred Care at Home. Many appreciate the caring nature of the caregivers and the flexibility offered in scheduling. However, there are notable concerns regarding communication with the office staff and the reliability of caregiver availability. Some families reported instances of caregivers not showing up or being unresponsive, which has led to frustration. Overall, while there are positive testimonials about the care provided, the agency faces challenges in operational aspects that families feel need improvement.
Room for Improvement
Several reviews point to a need for better communication from the office staff and more reliable scheduling of caregivers. Families have expressed frustration with the lack of timely responses and the challenges in securing caregivers for scheduled shifts. Enhancing these areas could significantly improve the overall experience for clients and their families.
Summary
Preferred Care at Home of East Tennessee offers a range of home health care services aimed at supporting seniors in their daily lives. While the caregivers are often praised for their compassion and dedication, the agency faces challenges related to communication and staffing reliability. Families looking for personalized care in Knoxville and surrounding areas may find value in the services offered, but should be aware of potential operational issues that could affect their experience.
