Overview
Maxim Healthcare Knoxville, TN Regional Office, located in Knoxville, Tennessee, has been providing home healthcare services for over 35 years. Their focus is on enhancing the quality of life for individuals with chronic and acute conditions through a range of services, including private duty nursing and personal care.
Services & Support
The Knoxville office offers various home healthcare services aimed at empowering individuals to maintain dignity and independence. These services include nursing care and personal support tailored to the needs of clients with diverse health conditions.
Care Approach & Staff
The staff at Maxim Healthcare is described as compassionate and dedicated, with many families expressing appreciation for the quality of care provided. However, experiences with management have been mixed, with some employees noting issues related to communication and support from office staff. While many caregivers report feeling supported in their roles, others have raised concerns about the work environment and management practices.
Who They Serve
Maxim Healthcare serves a variety of clients, including individuals with chronic illnesses and those requiring personal support in a home setting. Families have shared positive experiences regarding the compassionate care provided to their loved ones, particularly in sensitive situations, such as end-of-life care.
Scheduling & Availability
Some reviews indicate that scheduling can be a challenge, with reports of caregivers being assigned to cases far from their homes or experiencing difficulties in accessing direct deposit information. While some staff members appreciate the flexibility of their work schedules, others have noted that communication about scheduling and case assignments could be improved.
Insurance & Billing
Concerns have been raised regarding the billing practices of the Knoxville office. Some employees reported issues with payroll, including delays in receiving payments and difficulties accessing payroll information. This has led to frustrations among staff regarding the office’s handling of compensation.
What Families Say
Families have expressed gratitude for the compassionate care their loved ones received, especially during critical times. Positive feedback highlights the professionalism of certain staff members and their ability to provide comfort and support. However, there are also significant concerns about the professionalism of the office staff and management, with some reviews indicating a lack of respect and support for employees.
Room for Improvement
Multiple reviews highlight issues with management and communication within the office. Concerns include unprofessional behavior from office staff, inadequate training for new employees, and challenges in scheduling that affect both staff and client experiences. Addressing these concerns could improve the overall work environment and service delivery.
Summary
Maxim Healthcare Knoxville, TN Regional Office offers a range of home healthcare services with a commitment to enhancing quality of life for clients. While many families appreciate the compassionate care provided, there are notable concerns regarding management practices and employee support. Families considering this service may want to weigh the positive experiences reported by some against the challenges noted by others.
