Overview
ETCH Home Health Care, located in Knoxville, Tennessee, provides home health care services primarily for children who require medical attention but do not need to remain in a hospital setting. Their focus is on ensuring that children can spend time at home with their families while receiving the necessary care.
Services & Support
The organization offers a range of home health care services tailored to meet the needs of children with serious medical conditions. They aim to provide compassionate and gentle care, ensuring that children feel comfortable and supported in their home environment.
Care Approach & Staff
Families have noted that the staff at ETCH Home Health Care are frequently described as caring and supportive. Many reviews highlight the positive relationships formed between the nurses and families, with some stating that the nurses become like a second family. This suggests a commitment to building trust and rapport with their clients.
Who They Serve
ETCH Home Health Care primarily serves children who require medical care at home, allowing families to maintain a close connection during treatment. Their services are designed to cater to the unique needs of pediatric patients.
What Families Say
Feedback from families has been mixed. While many appreciate the support and care provided by the nurses, with one family describing a “terrific experience” during their first visit, there have been concerns about communication and support regarding supplies. One family reported a negative experience when they needed assistance with a charger for their child’s medical equipment, indicating that not all interactions have been positive.
Room for Improvement
Some families have expressed concerns about the responsiveness of the staff in certain situations, particularly regarding the provision of necessary supplies. This highlights an area where the organization may benefit from enhancing their support processes to ensure all client needs are met effectively.
Summary
Overall, ETCH Home Health Care in Knoxville, Tennessee, offers valuable home health services for children, with a focus on compassionate care. While many families have had positive experiences and appreciate the dedication of the staff, there are areas for improvement in communication and support regarding supplies. Families considering ETCH Home Health Care may find a supportive environment, although experiences can vary.
