Overview
Covenant HomeCare and Hospice, located in Knoxville, Tennessee, is the region’s largest locally owned provider of home health care and hospice services. With over 30 years of experience, they aim to help patients live with comfort, dignity, and independence. Covenant HomeCare serves more than 4,700 patients annually, offering a range of services from home health care to hospice and palliative care.
Services & Support
Covenant HomeCare and Hospice provides a comprehensive array of services, including home health care, hospice care, and physical therapy. They also offer grief support services and volunteer opportunities, focusing on enhancing the quality of life for patients and their families. Their commitment to veterans is highlighted by their recognition as a top-tier partner with We Honor Veterans, assisting veterans in receiving end-of-life hospice care.
Care Approach & Staff
The staff at Covenant HomeCare and Hospice is often described as compassionate and dedicated. Many families have expressed appreciation for the nursing care provided, noting that the team is respectful and attentive to patient needs. However, experiences varied significantly, with some families reporting challenges related to communication and responsiveness, particularly during critical times.
Who They Serve
Covenant HomeCare and Hospice serves a diverse range of patients, including those requiring hospice services for chronic illnesses and end-of-life care. Their approach emphasizes dignity and comfort, catering to both patients and their families during challenging times.
What Families Say
Feedback from families highlights a mix of experiences. Many praised the quality of care and the compassion shown by staff, particularly during difficult moments. One family noted the outstanding support received during their loved one’s final weeks, while others expressed frustration with communication and response times, especially in urgent situations. Overall, while some families reported positive interactions, there were notable concerns regarding timely care and support.
Room for Improvement
Several reviews indicated that communication and responsiveness could be improved, particularly during critical times. Some families felt that the service fell short when it came to ensuring timely access to medications and support, which added stress during already challenging situations.
Summary
Covenant HomeCare and Hospice offers a wide range of home health and hospice services in Knoxville, Tennessee. While many families commend the compassionate care provided by the staff, there are areas for improvement, particularly in communication and responsiveness during urgent situations. As a locally owned provider with decades of experience, Covenant aims to support patients and their families through various stages of care, though experiences may vary.
