Overview
Amedisys Home Health Care, located in Knoxville, Tennessee, provides high-quality home health care services tailored to patients recovering from surgery or illness, as well as those living with chronic health conditions. Their team is committed to delivering care that promotes comfort and dignity in the home setting.
Services & Support
The services offered by Amedisys include nursing care, home health aide support, social work assistance, and various therapies such as physical, occupational, and speech therapy. Their team is available 24/7 to address urgent needs, ensuring that patients receive timely and appropriate care.
Care Approach & Staff
Amedisys emphasizes a patient-centered approach, tailoring treatment plans to meet the unique needs of each individual. Many families have noted the compassion and professionalism of the nursing and therapy staff. However, there have been concerns regarding the organization and communication of the scheduling process, with some families reporting confusion and unprofessional behavior from certain supervisors.
Who They Serve
The agency serves a diverse range of clients, including individuals recovering from surgery, those managing chronic illnesses, and elderly patients requiring assistance with daily activities. Families have shared positive experiences regarding the care provided to their loved ones, particularly in physical and occupational therapy.
What Families Say
Feedback from families is mixed. Many have praised the quality of care, highlighting the kindness and dedication of the nurses and therapists. One family expressed gratitude for the progress made by their elderly mother during therapy sessions, noting the staff’s focus on her abilities. Conversely, there are significant concerns about the reliability of scheduling and communication, with some families reporting unprofessional interactions and a lack of follow-through on promised services.
Room for Improvement
Several reviews indicate that Amedisys could enhance its organizational practices, particularly regarding scheduling and communication. Families have expressed disappointment when caregivers did not arrive as scheduled, and some noted that the office staff could improve their responsiveness and professionalism.
Summary
Amedisys Home Health Care in Knoxville, Tennessee, offers a comprehensive range of home health services with a focus on patient comfort and dignity. While many families report positive experiences with the care provided, there are notable concerns about scheduling and communication that the agency may need to address to improve overall satisfaction.
