Overview
Northshore Heights, located in Knoxville, Tennessee, is a luxurious Assisted Living and Memory Care facility that provides a warm and supportive environment for seniors. This family-owned and operated community offers a range of services tailored to meet the unique needs of each resident, ensuring that they receive compassionate care and support throughout their stay.
Services & Support
Northshore Heights offers a variety of services, including assisted living and memory care, aimed at maximizing the quality of life for residents. The facility features chef-prepared meals, 24/7 recreational programming to keep residents engaged, and licensed nursing professionals available on-site around the clock. This comprehensive approach ensures that residents receive the assistance they need while enjoying a vibrant community life.
Care Approach & Staff
The staff at Northshore Heights is noted for their dedication and compassion. Residents and their families frequently describe the caregivers as respectful and attentive, creating a family-like atmosphere that fosters strong bonds among residents and staff. The facility emphasizes personalized care, allowing staff to cater to the individual needs of each resident, which contributes to a nurturing environment.
Who They Serve
Northshore Heights serves seniors requiring assistance with daily living activities and those needing specialized memory care. The community is designed to support both independence and security, making it a trusted choice for families seeking quality care for their loved ones.
Living Options & Amenities
The facility features a picturesque setting that includes beautiful views of wooded areas, a waterfall, and a koi pond, enhancing the tranquil atmosphere. Residents enjoy various activities and communal spaces that promote social interaction and engagement, such as family gatherings in the conference room and outdoor areas for relaxation.
What Families Say
Families express high satisfaction with Northshore Heights, often highlighting the welcoming environment and the quality of care provided. Many reviews commend the staff for their hard work and genuine concern for residents’ well-being. However, some families have noted challenges with staffing levels, particularly during evenings and weekends, which has raised concerns about the consistency of care.
Room for Improvement
While many families report positive experiences, there have been mentions of staffing shortages and high turnover rates, particularly affecting the memory care unit. Some families have observed instances of neglect and insufficient activities during certain times, suggesting a need for improvement in staffing consistency and resident engagement.
Summary
Northshore Heights stands out as a community that prioritizes compassionate care and a supportive environment for seniors. With a focus on personalized service, engaging activities, and a beautiful setting, it aims to provide a home-like experience for its residents. While there are areas for improvement, many families appreciate the dedication of the staff and the overall quality of care their loved ones receive.
