Overview
Autumn Care Assisted Living and Autumn Reserve, located in Knoxville, Tennessee, offers a range of services for seniors in need of assistance. While the facility promotes itself as a luxury care option, reviews from families indicate significant concerns regarding the quality of care and the overall experience.
Services & Support
The facility provides various services, including assisted living, respite care, and hospice care. Residents can benefit from on-site therapy services, including physical, occupational, and speech therapy, as well as medication management and wellness programs. Additional support includes housekeeping, laundry, and assistance with bathing and dressing.
Dining & Activities
While Autumn Care advertises fine dining and a variety of activities, feedback from residents suggests that the quality of food falls short of expectations. Many residents have expressed dissatisfaction with the meals served, describing them as unappetizing and low-quality. The facility does offer three meals daily, alongside entertainment and weekly outings, but concerns about food quality remain prevalent.
Care Approach & Staff
Reviews highlight issues with staff management and care delivery. Many caregivers appear to be overworked, with responsibilities that extend beyond direct resident care, leading to concerns about the level of attention each resident receives. Some families have reported feeling that their loved ones were neglected and that the facility prioritizes profit over quality care.
Who They Serve
Autumn Care serves seniors who require assistance with daily living activities. The community aims to provide a comfortable and supportive environment, although experiences reported by families indicate a need for improvement in resident care and attention.
Location & Access
The facility is conveniently located on Campbell Station Road, across from the Farragut Library and near local parks and shopping centers. This location allows residents to remain connected to the community and access various amenities in Knoxville.
What Families Say
Feedback from families has been mixed. Some have praised the cleanliness and the kindness of the staff, particularly during challenging times such as the pandemic. However, numerous reviews express dissatisfaction with management’s responsiveness and the perceived lack of compassion for residents. Families have reported feeling misled during the admission process, contributing to a sense of frustration and disappointment.
Room for Improvement
There are significant concerns regarding the quality of care and the food provided at Autumn Care. Families have noted issues with staff workload and management practices that may impact resident care. Addressing these concerns could improve the overall experience for residents and their families.
Summary
Autumn Care Assisted Living and Autumn Reserve in Knoxville, Tennessee, offers a range of services for seniors, but reviews indicate substantial areas for improvement, particularly in care quality and dining experiences. Families should consider these factors when evaluating the facility for their loved ones.
