Overview
NHC HealthCare, located in Johnson City, Tennessee, is a 160-bed post-acute skilled nursing facility that provides 24-hour care. The center specializes in supporting individuals recovering from surgeries, strokes, and serious illnesses. With a focus on personalized care, NHC aims to assist residents in their recovery while promoting independence and well-being.
Services & Support
NHC HealthCare offers a range of services including skilled nursing, rehabilitation, respite care, and hospice care. Their dedicated team is available around the clock, ensuring that residents receive the necessary medical support and attention. The facility is designed to provide a comfortable environment for both short-term and long-term care.
Care Approach & Staff
The staff at NHC HealthCare has received mixed feedback from families. While many express gratitude for the compassionate approach of certain team members, others have reported instances of inadequate attention and responsiveness from nursing staff. Some reviews highlight the effectiveness of the therapy services, noting that the rehabilitation team plays a crucial role in patient recovery.
Who They Serve
NHC HealthCare serves a diverse population, including individuals recovering from medical procedures, those requiring long-term care, and residents with memory care needs. The facility is equipped to handle various medical conditions, offering tailored support to meet the unique needs of each resident.
Living Options & Amenities
The facility features private and spacious accommodations designed for comfort and accessibility. Residents can expect a clean environment with sufficient staff available to assist with daily activities. The center also provides engaging activities to promote social interaction and well-being.
Dining & Activities
Dining at NHC HealthCare is noted to be satisfactory, with residents expressing enjoyment of the meals provided. The facility organizes various activities to keep residents engaged and active, contributing to a holistic approach to care and recovery.
What Families Say
Feedback from families is varied. While some express appreciation for the excellent care and communication from staff, particularly during challenging times, others have voiced concerns about the level of attention provided to residents. Instances of staff being perceived as overwhelmed or unresponsive have been reported, leading to some families feeling dissatisfied with the overall care experience.
Room for Improvement
Several reviews indicate a need for improvement in staff responsiveness and attentiveness, particularly in nursing care. Families have noted situations where calls for assistance were not promptly addressed, leading to concerns about patient well-being. Enhancing staff training and ensuring adequate staffing levels may help address these issues.
Summary
Overall, NHC HealthCare in Johnson City, Tennessee, provides a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the compassionate care from certain staff members and the effectiveness of therapy services, there are concerns regarding nursing responsiveness and attentiveness. Families are encouraged to consider both the positive experiences and areas for improvement when evaluating care options for their loved ones.
