Overview
Agape – A Waters Community, located in Johnson City, Tennessee, is a nursing and rehabilitation center that offers skilled nursing and rehabilitation services. The facility aims to provide exceptional care for both short-term and long-term residents. However, reviews indicate significant concerns regarding the quality of care and management practices within the facility.
Services & Support
Agape offers a range of services including skilled nursing and rehabilitation support. The facility also provides social worker assistance to help families navigate care options and support systems. However, the effectiveness of these services has been called into question by multiple reviewers, who reported issues with care delivery and staff accountability.
Care Approach & Staff
While some families have praised the nursing staff for their compassion and dedication, many reviews highlight serious concerns regarding staff conduct and management. Reports of negligence, including staff members allegedly being under the influence while on duty, have raised alarms about the safety and well-being of residents. Additionally, there are claims that staff members who advocate for better practices face retaliation, leading to a toxic work environment.
Who They Serve
Agape serves a diverse population of residents requiring various levels of care, including those in need of rehabilitation and skilled nursing services. However, the experiences shared by families suggest that residents may not receive the level of attention and care expected from a facility of this nature.
Living Options & Amenities
The facility offers private and shared living spaces, but reviews indicate that the conditions of the rooms can be subpar, with reports of cleanliness issues and outdated furnishings. Some families have expressed dissatisfaction with the overall environment, citing concerns about hygiene and comfort.
Dining & Activities
Dining experiences at Agape have received mixed feedback, with some residents reporting inadequate meal options and poor food quality. Specific dietary needs, such as food allergies, have reportedly been overlooked, leading to serious concerns for residents’ health.
What Families Say
Families have shared a wide range of experiences at Agape. While some have expressed gratitude for the care provided by individual staff members, others have voiced serious concerns about management practices, cleanliness, and overall resident safety. The mixed reviews reflect a facility that may struggle to consistently meet the expectations of families and residents alike.
Room for Improvement
The reviews indicate a pressing need for improvements in management practices, staff accountability, and overall facility conditions. Concerns about negligence and inadequate responses to reports of misconduct highlight the need for a thorough reassessment of care standards at Agape. Families are encouraged to consider these factors when evaluating care options for their loved ones.
Summary
Agape – A Waters Community in Johnson City, Tennessee, presents a complex picture of care. While there are positive mentions of individual staff members and the facility’s commitment to rehabilitation, significant issues regarding management, staff conduct, and overall facility conditions have been raised. Families considering Agape for their loved ones should weigh these factors carefully in their decision-making process.
