Overview
Addus HomeCare, located in Johnson City, Tennessee, has been a provider of personal home care and support services for over 40 years. The company is dedicated to delivering high-quality, cost-effective care that allows individuals to remain comfortably in their homes. Their caregivers focus on building meaningful relationships with clients while providing essential in-home assistance.
Services & Support
Addus HomeCare offers a range of services designed to support individuals in their daily living activities. These include personal care, light housekeeping, and companionship. In addition, they provide in-home medical and skilled healthcare services as well as comfort care for both patients and their families. The organization emphasizes the importance of matching caregivers with clients based on their availability and geographic location to ensure a balance between work and home life for employees.
Care Approach & Staff
The staff at Addus HomeCare is described as compassionate and dedicated, with an emphasis on treating clients like family. Many reviews highlight the friendly and supportive nature of the office staff in the Johnson City location. However, some families have expressed concerns about the reliability of caregivers, noting instances of high turnover and inconsistent attendance. While some caregivers are praised for their dedication, there are reports of unprofessional behavior, including caregivers not fulfilling their duties while on the job.
Who They Serve
Addus HomeCare serves a diverse range of clients, including elderly individuals and those with chronic illnesses. Families seeking assistance for loved ones requiring personal care or support at home may find services tailored to their needs. The company aims to help clients maintain independence while receiving the necessary care.
What Families Say
Feedback from families is mixed. While some express gratitude for the support their loved ones receive, noting that the caregivers make a significant positive difference, others have reported challenges with scheduling and communication. Complaints include caregivers not showing up as scheduled and a lack of proactive communication from the office regarding caregiver availability. Positive reviews often mention the caring nature of the staff and their commitment to client needs, while negative experiences highlight frustrations with reliability and professionalism.
Room for Improvement
Several reviews indicate a need for improvement in caregiver consistency and communication. Families have reported issues with high turnover rates among caregivers, leading to a lack of continuity in care. Additionally, some clients have experienced delays in receiving services, particularly if their insurance does not cover the company’s preferred rates. Addressing these concerns could enhance the overall service experience for clients and their families.
Summary
Addus HomeCare in Johnson City, Tennessee, provides essential in-home support services with a focus on personal care and client relationships. While many families appreciate the compassionate nature of the staff, concerns about caregiver reliability and communication have been noted. Prospective clients may want to consider these factors when evaluating their home care options.
