Overview
Northbrooke Post Acute, located in Jackson, Tennessee, is a skilled nursing and rehabilitation center that offers 24/7 nursing care along with physical, occupational, and speech therapy. The facility aims to support both short-term recovery and long-term care needs in a warm, home-like environment. The dedicated staff focuses on helping residents achieve their highest level of independence, comfort, and wellness through compassionate, high-quality care.
Services & Support
Northbrooke Post Acute provides a range of services including skilled nursing care, rehabilitation therapies, and personalized treatment plans tailored to each resident’s needs. The facility is equipped to assist with post-hospital recovery as well as long-term care support, ensuring that residents receive the necessary attention and care throughout their stay.
Care Approach & Staff
The staff at Northbrooke Post Acute is described as friendly and dedicated, with an emphasis on compassionate care. Reviews indicate that while some staff members excel in their roles, there are concerns about the engagement levels of third-party nursing staff. The facility has undergone management changes that have reportedly improved the overall environment, with leadership focusing on creating a welcoming atmosphere for both residents and their families.
What Families Say
Feedback from families is mixed. Some express satisfaction with the care and attention their loved ones receive, highlighting the positive attitude of staff towards recovery. Others, however, raise serious concerns about the quality of care, citing instances of neglect and inadequate response times to call lights. While some families recommend Northbrooke for its clean environment and helpful staff, others caution potential residents to be vigilant about the care provided.
Room for Improvement
There are notable concerns regarding the responsiveness of the nursing staff, particularly during night shifts. Instances of delayed assistance and lack of attention to residents’ needs have been reported. Families have also mentioned issues with cleanliness and the management of personal belongings, suggesting that these areas require further attention to enhance the overall care experience.
Summary
Northbrooke Post Acute in Jackson, TN, offers skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the care provided by the main staff, there are significant concerns regarding the performance of third-party nursing staff and the overall quality of care. Families considering Northbrooke for their loved ones should weigh both positive feedback and critical reviews to make an informed decision.
