Overview
Addus HomeCare, located in Jackson, Tennessee, has been providing personal home care and support services for over 40 years. The agency aims to deliver high-quality, cost-effective care that allows individuals to remain in their homes comfortably. Their caregivers are trained to assist with daily living activities, medical care, and comfort care for both patients and families.
Services & Support
Addus HomeCare offers a range of in-home supportive services designed to meet the needs of their clients. These services include assistance with activities of daily living, in-home medical and skilled healthcare services, and comfort care. The agency emphasizes the importance of building relationships between caregivers and clients, aiming to provide meaningful support.
Care Approach & Staff
The agency promotes a care approach that focuses on attentiveness and compassion. However, reviews indicate significant variability in the quality of care provided by staff. Some clients have expressed dissatisfaction with caregivers who failed to engage with the client and instead spent time on personal activities, such as using their phones or watching television. Concerns have also been raised regarding the experience level of some employees, with reports of caregivers needing to reference manuals for guidance on services.
What Families Say
Feedback from families has been mixed. While some clients have praised the attentiveness of certain caregivers, noting their willingness to help and responsiveness to needs, others have reported issues with reliability. Complaints include a lack of communication from the agency about caregiver availability and instances of caregivers not showing up for scheduled visits. Additionally, there have been concerns about the agency’s staffing levels and the training provided to new employees.
Room for Improvement
Several reviews highlight the need for better communication from Addus HomeCare, both in terms of scheduling and follow-up on care quality. Clients have noted that the agency often does not return phone calls or provide timely updates regarding caregiver attendance. There are also calls for more thorough background checks and training for employees to ensure they are adequately prepared for their roles.
Summary
Addus HomeCare in Jackson, Tennessee, offers a variety of home care services aimed at supporting individuals in their own homes. While some families have had positive experiences with attentive caregivers, significant concerns about reliability, communication, and staff training have been raised. Families considering this agency may want to weigh these factors carefully based on the mixed feedback from current and former clients.
