Overview
Advancecare Health Services, LLC, located in Hermitage, Tennessee, provides personalized home health care and disability services throughout the state. Founded in 2009, the company focuses on delivering high-quality support to individuals facing challenges due to age, mobility issues, or disabilities. Their motto, “We TOUCH lives,” reflects their commitment to making a positive impact on the lives of those they serve.
Services & Support
Advancecare Health Services offers a range of services, including homecare, Family Model Services, DDA, ECF, CLS, and Veterans Care. The company emphasizes personalized care tailored to the specific needs of each client, distinguishing themselves from larger facilities by focusing on in-home services rather than group settings.
Care Approach & Staff
Clients and employees often describe the staff at Advancecare as compassionate and dedicated. The team is noted for their willingness to address individual situations rather than applying a one-size-fits-all approach. Coordination of care is a key focus, with scheduling coordinators working closely with both clients and caregivers to ensure that needs are met effectively.
Who They Serve
Advancecare Health Services caters to a diverse clientele, including individuals facing age-related challenges, mobility issues, and those with intellectual or developmental disabilities. The company is also committed to serving veterans, ensuring that they receive the specialized care they need.
What Families Say
Feedback from families highlights both positive and negative experiences. Many clients appreciate the personalized attention and the quality of care provided by their aides. One client shared that their caregiver had become a valued part of their family. However, some reviews raised concerns about communication and consistency in care, with a few families expressing dissatisfaction with the service they received and the responsiveness of management.
Room for Improvement
While many reviews commend the staff and personalized care, there are notable concerns regarding communication and training within the company. Some employees have reported a lack of proper training and support, which may impact overall service quality. Additionally, a few clients have experienced challenges with scheduling and the availability of caregivers.
Summary
Advancecare Health Services, LLC strives to provide high-quality, personalized home health care in Hermitage, Tennessee. Their commitment to individualized care is reflected in the experiences of many clients and employees. However, there are areas for improvement, particularly in communication and training, which may affect the consistency of care. Families considering their services may find it beneficial to weigh both the positive testimonials and the concerns raised in reviews.