Overview
Alta Heights Post Acute, located in Goodlettsville, Tennessee, provides compassionate skilled nursing care alongside tailored short-term rehabilitation services. The facility is dedicated to offering high-quality, patient-centered care around the clock, ensuring that residents receive the support they need in a safe and comfortable environment.
Services & Support
The facility specializes in skilled nursing and comprehensive therapy services, including physical, occupational, speech, and respiratory therapies. These services are designed to support recovery from various health challenges, such as joint replacements, strokes, and respiratory conditions. Additionally, Alta Heights Post Acute offers a sub-acute program for residents requiring advanced care, including tracheotomy support and complex wound management.
Care Approach & Staff
Residents at Alta Heights Post Acute benefit from a dedicated team of licensed nurses and medical professionals who are available 24/7. Many reviews highlight the attentiveness and kindness of the nursing staff, with families noting that the team genuinely cares about the residents. However, some concerns were raised regarding staffing levels, with reports of overwhelmed workers leading to longer wait times for assistance.
Who They Serve
Alta Heights Post Acute caters to individuals in need of both short-term rehabilitation and long-term skilled nursing services. The facility aims to provide a supportive environment for those recovering from surgeries or managing chronic health issues.
Living Options & Amenities
The facility features spacious rooms and well-maintained common areas, including beautiful courtyards and a lobby for residents and families to enjoy. While many residents appreciate the overall cleanliness and atmosphere, some reviews mentioned issues with room cleanliness and laundry services.
Dining & Activities
While many families have noted positive interactions with staff and appreciated the care provided, there were some complaints regarding meal service and food quality.
Location & Access
Conveniently situated just a mile from I-65 in Goodlettsville, Tennessee, Alta Heights Post Acute is also close to the TriStar Hendersonville Medical Center, making it accessible for families and visitors.
What Families Say
Overall, families express a mix of satisfaction and concern regarding the care at Alta Heights Post Acute. Many commend the staff for their friendliness and dedication, particularly in the rehabilitation department, while others have highlighted issues related to staffing and communication, particularly regarding phone accessibility and timely care.
Room for Improvement
Some reviews indicate that the facility has faced challenges with staffing levels, leading to longer wait times for residents needing assistance. Additionally, concerns about meal service and room cleanliness have been noted, suggesting areas for potential improvement.
Summary
Alta Heights Post Acute offers a range of skilled nursing and rehabilitation services in a welcoming environment. While many families appreciate the compassionate care provided by the staff, concerns about staffing levels and service efficiency highlight areas for enhancement. The facility remains committed to supporting residents on their journey to recovery while striving to maintain a high standard of care.