Overview
NHC Place Cool Springs, located in Franklin, Tennessee, is a comprehensive senior care facility offering a range of services including skilled nursing, assisted living, memory care, and rehabilitation. The campus features a 180-bed HealthCare Center, a 68-apartment Assisted Living community, and a 20-apartment Memory Care unit. Residents benefit from amenities such as restaurant-style dining, landscaped courtyards, and various recreational activities.
Services & Support
NHC Place Cool Springs provides a variety of services aimed at meeting the diverse needs of its residents. These include skilled nursing care for individuals recovering from hospital stays, rehabilitation therapies, and support from social workers. The facility also offers occupational therapy to help residents regain their independence post-surgery or injury.
Care Approach & Staff
The staff at NHC Place Cool Springs is often described as caring and attentive, with many reviews highlighting the dedication of the nursing and tech staff. Residents and their families appreciate the respect and support they receive from the team, particularly during challenging times. However, some reviews indicate issues with staffing levels, which can lead to delays in care.
Who They Serve
NHC Place Cool Springs serves a wide range of seniors, including those in need of short-term rehabilitation after hospital stays, long-term assisted living, and specialized memory care. The facility is equipped to handle various medical needs, making it suitable for individuals recovering from surgeries or managing chronic conditions.
Levels of Care
The facility provides multiple levels of care, including skilled nursing for those requiring intensive medical support, assisted living for individuals who need help with daily activities, and memory care tailored for residents with cognitive impairments. This continuum of care allows for seamless transitions as residents’ needs change.
Dining & Activities
NHC Place Cool Springs offers restaurant-style dining, which has received positive feedback from residents and families. The facility also organizes various activities and events to enhance the quality of life for its residents, promoting social interaction and engagement.
Room for Improvement
While many families express satisfaction with the care provided, some reviews indicate concerns regarding staffing shortages and the discharge process. Instances of delayed medication prescriptions have also been noted, suggesting a need for improved communication and efficiency during transitions.
Summary
NHC Place Cool Springs is a well-equipped senior care facility in Franklin, Tennessee, offering a range of services tailored to the needs of its residents. With a focus on rehabilitation and supportive care, the facility strives to create a nurturing environment. While many families commend the staff for their compassion and dedication, addressing staffing issues and improving discharge processes could enhance the overall experience for residents and their families.