Overview
Canterfield of Franklin, located in Brentwood, Tennessee, is an assisted living community that aims to provide an exceptional living experience for its residents. The facility is relatively new and features elegant furnishings and well-maintained public areas. While many families appreciate the community aspect and the activities offered, there are also significant concerns regarding safety and management that have been raised by some residents and their families.
Services & Support
Canterfield offers a variety of services, including assisted living and memory care. Residents can benefit from in-house physical therapy, which is a convenient option for those needing rehabilitation support. The community is designed to foster friendships among residents, and many families have noted the positive interactions and relationships that develop within the facility.
Care Approach & Staff
The staff at Canterfield is generally described as caring and engaging, with many families expressing gratitude for the attention their loved ones receive. However, some reviews indicate a concerning turnover rate among staff, which may impact the quality of care provided. While many residents feel supported, there are reports of inadequate medical attention and communication issues regarding medical appointments and medication administration.
Who They Serve
Canterfield serves seniors in need of assisted living and memory care. Families appreciate the community environment, which allows residents to connect with peers and participate in various activities. However, there are mixed feelings about the overall safety and management of the facility, particularly regarding incidents that have raised concerns among residents and their families.
Living Options & Amenities
The community features a modern building with stylish furnishings and ample natural light. While many families appreciate the overall aesthetic and the activities offered, there are concerns about the cleanliness and maintenance of the facility. Reviews suggest that some areas, such as carpets, may not be adequately maintained.
Dining & Activities
Canterfield offers dining options and activities aimed at engaging residents. Some families have expressed disappointment with the quality of food and the dining experience, noting that portions and quality have declined. However, other families have had positive experiences and appreciate the variety of activities available to residents.
What Families Say
Feedback from families is mixed. Many express gratitude for the community atmosphere and the care their loved ones receive, highlighting the supportive staff and engaging activities. Conversely, there are significant concerns regarding safety, management responsiveness, and the overall quality of care, which some families feel needs immediate attention.
Room for Improvement
Multiple reviews indicate a need for improvement in safety measures and management responsiveness. Families have raised concerns about incidents of theft, communication issues, and the adequacy of medical care provided to residents. Addressing these issues could help restore confidence in the care provided at Canterfield.
Summary
Canterfield of Franklin provides a community-oriented environment for seniors, with a focus on assisted living and memory care. While many families appreciate the staff and activities, there are notable concerns regarding safety, management, and the quality of care. Families considering this facility should weigh the positive aspects against the reported challenges.
