Overview
AseraCare Hospice Care, an Amedisys Company, located in Sioux Falls, South Dakota, provides high-quality hospice care designed to enhance the comfort and quality of life for individuals facing terminal illnesses. The organization emphasizes personalized care plans that may include nursing care, pain and symptom management, emotional and spiritual support, and more. AseraCare is committed to being available 24/7, ensuring that both patients and their families receive the support they need during challenging times.
Services & Support
AseraCare offers a variety of services aimed at supporting patients and their families. This includes nursing care, hospice aides, emotional and spiritual support, social work services, respite care, and bereavement counseling. The care team strives to provide comfort and dignity to patients, focusing on their individual goals and wishes.
Care Approach & Staff
The care team at AseraCare is noted for their compassion and dedication. Many families have expressed gratitude for the kindness shown by nurses and staff, highlighting their commitment to ensuring comfort and support during end-of-life transitions. However, some reviews indicate that the administrative side of the service has faced criticism for issues such as communication and organization.
What Families Say
Reviews from families reflect a mix of experiences. Some families have praised the care received, noting the compassion of the nurses and the comfort provided to their loved ones. For instance, one family shared how the team was present during their loved one’s passing, providing emotional support. Conversely, other families expressed dissatisfaction with delays in receiving medications and supplies, as well as challenges in communication with staff. These mixed experiences suggest that while many families appreciate the direct care, there are areas for improvement in administrative processes.
Room for Improvement
Several reviews point to significant issues regarding the timeliness and organization of care. Families reported delays in receiving necessary medications and supplies, which were particularly distressing during critical moments. Additionally, some noted a lack of effective communication from the administrative team, which contributed to their overall dissatisfaction with the service.
Summary
AseraCare Hospice Care in Sioux Falls aims to provide compassionate and comprehensive support for patients and their families during end-of-life care. While many families commend the direct care from nursing staff, there are notable concerns regarding administrative efficiency and communication. Families considering AseraCare may want to weigh these mixed reviews and assess how the team aligns with their specific needs during this challenging time.
