Overview
Comfort Keepers Home Care, located in Rapid City, South Dakota, provides personalized in-home care for seniors and adults. The agency is dedicated to supporting the home care needs of clients and their families, emphasizing compassionate and exceptional service. Comfort Keepers specializes in care for individuals with Alzheimer’s and dementia, aiming to help clients maintain their independence while receiving the necessary support at home.
Services & Support
Comfort Keepers offers a wide range of services tailored to meet the unique needs of each individual. Their offerings include elderly care, companion care, respite care, and specialized care for Alzheimer’s and dementia. Caregivers are trained to assist with daily living activities, provide companionship, and offer transportation for appointments and errands. The agency focuses on creating customized care plans that evolve with the client’s needs, ensuring that they receive the appropriate support.
Care Approach & Staff
The caregivers at Comfort Keepers are described as empathetic and compassionate, striving to build authentic relationships with clients. They are trained to provide uplifting care and support, which includes medication reminders and companionship. Families have noted the dedication of the staff, with many expressing gratitude for the assistance provided during challenging times.
Who They Serve
Comfort Keepers primarily serves seniors and adults in Rapid City and surrounding areas, focusing on those who wish to remain in their homes while receiving care. They cater to clients with varying needs, including those requiring memory care and post-hospitalization support.
What Families Say
Families have shared mixed experiences with Comfort Keepers. Many commend the compassionate care provided by the staff, noting how their services have positively impacted their loved ones. Specific instances highlight the professionalism and dedication of caregivers during critical times. However, some families have expressed concerns regarding communication and service reliability, particularly in coordinating care for elderly clients. Negative experiences included issues with missed appointments and billing concerns, leading to frustration for some families.
Room for Improvement
Several reviews indicate that there may be areas for improvement in communication and responsiveness, particularly regarding scheduling and follow-up. Some families reported difficulties in reaching the agency and receiving timely assistance, which can be critical in caregiving situations.
Summary
Comfort Keepers Home Care offers a range of personalized in-home care services in Rapid City, South Dakota, focusing on the needs of seniors and adults. While many families appreciate the compassionate care provided by the staff, there are noted concerns about communication and service reliability that potential clients may want to consider. Overall, Comfort Keepers aims to support clients in maintaining their independence while receiving the necessary assistance at home.
