Overview
NHC HealthCare, located in West Columbia, South Carolina, is a 170-bed post-acute care center offering skilled nursing services. The facility provides a range of services including rehabilitation, respite care, and hospice care, catering to individuals recovering from surgeries or managing serious illnesses.
Services & Support
NHC HealthCare offers a variety of services designed to support both short-term recovery and long-term care needs. The skilled nursing team is available 24/7 to provide expert medical support and rehabilitation. The facility emphasizes personalized care, ensuring that each patient’s unique health requirements are met.
Care Approach & Staff
While some reviews highlight the dedication and compassion of the therapy staff, concerns have been raised about the overall responsiveness of nursing staff. Instances of delayed assistance and inadequate attention to patients’ needs have been reported, leading to frustrations regarding care quality. Despite these concerns, some families have expressed gratitude for the therapy services, which are noted as being effective.
Who They Serve
NHC HealthCare serves a diverse population, including those recovering from strokes, joint replacements, and other significant medical procedures. The facility is designed to accommodate individuals requiring skilled nursing care, ensuring they receive the support necessary for recovery.
Levels of Care
The facility provides a continuum of care that includes skilled nursing, rehabilitation, and hospice services. This allows for a tailored approach to meet the changing needs of patients, whether they are transitioning from hospital care or require ongoing support.
Living Options & Amenities
NHC HealthCare features private and semi-private rooms, although some reviews suggest that the shared accommodations may not provide an ideal environment for all patients. The facility is described as outdated by some, which may impact the overall comfort and experience of residents.
Dining & Activities
The dining experience at NHC HealthCare has received positive feedback, with many noting that the food is enjoyable. Additionally, the facility offers various activities designed to engage residents and promote a sense of community.
What Families Say
Feedback from families is mixed. While some commend the therapy services and express satisfaction with the care their loved ones received, others have reported serious concerns regarding the attentiveness of nursing staff and the overall environment. Issues such as delayed responses to call lights and inadequate hygiene have been highlighted, leading to a call for improvement in these areas.
Room for Improvement
Several reviews indicate that there are significant areas needing attention, particularly regarding staff responsiveness and the overall care environment. Families have expressed concerns about delays in assistance, cleanliness, and the professionalism of some staff members.
Summary
NHC HealthCare in West Columbia, SC, provides skilled nursing and rehabilitation services in a post-acute care setting. While the facility offers valuable therapy services and a supportive environment, there are notable concerns regarding staff responsiveness and patient care. Families considering this facility should weigh the positive aspects of therapy against the reported challenges in nursing care to make an informed decision.