Overview
Koger Home Care, LLC., located in West Columbia, South Carolina, is a private duty agency that specializes in non-medical home care services. The agency aims to assist clients and families needing in-home care across various counties within the state. Their services focus on helping clients with Activities of Daily Living (ADLs) to promote independence and comfort in their own homes.
Services & Support
Koger Home Care provides a range of non-medical home care services, including assistance with personal hygiene, dressing, grooming, feeding, walking, and medication reminders. Additionally, they offer services such as transportation for medical appointments, companionship, respite relief care, and live-in caregivers. These services are designed to support clients in maintaining their independence while receiving the necessary care within the privacy of their homes.
Care Approach & Staff
The agency emphasizes a family-like approach in their care, with some clients noting that staff members treat them as family. One client mentioned a particular caregiver who was described as warm and caring, contributing to a positive experience. However, there have been mixed reviews regarding the professionalism of the agency’s communication and scheduling practices.
What Families Say
Feedback from families has highlighted both positive and negative experiences. Some clients have praised the agency for having compassionate staff who are supportive and understanding. One family shared a particularly positive interaction with a representative, appreciating her helpfulness and genuine attitude. Conversely, another family expressed dissatisfaction with the agency’s communication and scheduling, reporting unprofessional behavior and difficulties in managing care expectations.
Room for Improvement
There are noted concerns regarding the agency’s communication practices and scheduling consistency. One family reported feeling that their needs were not adequately addressed and faced challenges when attempting to terminate services. This indicates a potential area for the agency to enhance their client relations and operational transparency.
Summary
Koger Home Care, LLC. offers a variety of non-medical home care services aimed at supporting clients in their daily activities and promoting independence. While some families have had positive experiences with the staff, there are concerns regarding the agency’s communication and professionalism. Prospective clients may want to consider these factors when evaluating their options for home care services.
