Overview
Hands and Hearts Home Care, located in West Columbia, South Carolina, provides a range of in-home caregiver services tailored to meet the needs of seniors and individuals with special requirements. The agency focuses on delivering quality care within the comfort of clients’ homes, offering services such as dementia care, respite care, and senior caregiver support across Lexington and Richland counties.
Services & Support
Hands and Hearts Home Care specializes in various services, including Alzheimer’s care, cancer home care, and non-medical in-home care. Their offerings are designed to support clients with specific needs, ensuring they receive the appropriate care during the day or night. The agency emphasizes the importance of matching caregivers with clients based on individual requirements, which helps foster a comfortable and supportive environment.
Care Approach & Staff
The staff at Hands and Hearts Home Care is noted for their attentiveness and dedication. Reviews highlight the positive interactions between caregivers and clients, with many describing the caregivers as friendly, considerate, and genuinely caring. The administrative team is also recognized for their willingness to accommodate the needs of both clients and caregivers, contributing to a collaborative and positive work environment.
Who They Serve
Hands and Hearts Home Care primarily serves seniors and individuals with special needs who require assistance at home. Families have expressed gratitude for the compassionate care provided to their loved ones, particularly for clients with mobility challenges or communication difficulties.
What Families Say
Families have shared a variety of experiences with Hands and Hearts Home Care. Many reviews express satisfaction with the quality of care, noting that caregivers often feel like family. Clients appreciate the agency’s commitment to ensuring that caregivers are well-matched with their needs. However, there are also concerns regarding reliability and communication, particularly during weekends, highlighting instances where caregivers did not show up or where there was confusion regarding scheduling.
Room for Improvement
While many families have had positive experiences, some have reported issues with caregiver reliability and communication. Specific concerns include caregivers not showing up on time or at all, as well as difficulties in reaching administrative staff for timely assistance. These areas may benefit from enhanced organizational practices to ensure consistent service delivery.
Summary
Hands and Hearts Home Care offers a range of in-home services designed to support seniors and individuals with special needs in West Columbia, South Carolina. With a focus on compassionate care and a supportive team environment, many families have found satisfaction in the services provided. However, there are areas for potential improvement regarding caregiver reliability and communication, which could enhance the overall experience for clients and their families.
