Overview
White Oak at North Grove, located in Spartanburg, South Carolina, is a 132-bed skilled nursing facility that offers long-term nursing care, short-term rehabilitation, and memory care services. Situated within a short drive from local medical centers, the facility aims to enhance the quality of life for its residents through compassionate care and professional support.
Services & Support
The facility provides a range of services including skilled nursing, rehabilitation, and memory care in a secure unit. Rehabilitation services offered encompass general rehabilitation for those recovering from illness or surgery, as well as specialized therapies such as speech language therapy. The interdisciplinary team at White Oak develops individualized care plans in coordination with physicians to meet the specific needs of each resident.
Care Approach & Staff
Care at White Oak at North Grove is delivered by a team that includes Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants. Reviews indicate that while many staff members are praised for their kindness and attentiveness, there have been concerns regarding the professionalism of some employees, particularly in the admissions department. Families have noted both positive and negative experiences with communication and responsiveness from staff.
Who They Serve
White Oak at North Grove serves a diverse population, including individuals needing long-term care, short-term rehabilitation, and those requiring specialized memory care. The facility aims to cater to the varying needs of its residents, promoting a supportive environment.
Living Options & Amenities
The facility features well-maintained living spaces and beautiful courtyards filled with gardens and seating areas, providing residents with inviting outdoor spaces. The atmosphere is described as warm and welcoming, contributing to a positive living experience for residents.
Dining & Activities
Dining experiences at White Oak are customized to residents’ preferences, with meals that include fresh fruit and options catering to individual dietary needs. Residents also have access to a variety of activities designed to engage them socially and physically.
What Families Say
Feedback from families is mixed. Many express gratitude for the care their loved ones receive, highlighting the kindness of staff and the facility’s cleanliness. However, several reviews raise concerns about the responsiveness of the admissions team and the overall communication within the facility. Some families have reported experiences of inadequate care and poor treatment from certain staff members, which has led to dissatisfaction.
Room for Improvement
There are notable areas for improvement, particularly regarding the professionalism of some staff members in admissions and the consistency of care provided. Families have expressed frustration with communication issues and the responsiveness of the staff, suggesting that these aspects need attention to enhance the overall experience for residents and their families.
Summary
White Oak at North Grove offers a blend of skilled nursing, rehabilitation, and memory care services in a beautiful setting. While many families appreciate the compassionate care and amenities, there are significant concerns regarding staff professionalism and communication that potential residents and their families should consider when evaluating this facility.
