Overview
Deepwood Estates by Barclay House, located in Lexington, South Carolina, is a senior living community that offers various levels of care, including assisted living and memory care. While the facility is noted for its attractive environment, reviews indicate significant concerns regarding management and staffing.
Care Approach & Staff
The facility has faced challenges with management stability, having experienced numerous changes in executive and healthcare directors over recent years. This turnover has reportedly contributed to chronic understaffing, leading to inconsistent care for residents. Some reviews highlight that the care staff, including certified nursing assistants (CNAs), often feel overworked and underpaid, which affects their retention and the quality of care provided.
Dining & Activities
While there are positive mentions of the dining experience, with residents enjoying the meals offered, the overall activity engagement appears to be inconsistent. Some residents appreciate the various activities and events organized by the staff, which aim to keep residents active and involved. However, there are concerns that not all residents receive the same level of attention or opportunity to participate, particularly in memory care.
Room for Improvement
Several reviews express dissatisfaction with the facility’s management and operational effectiveness. Issues such as delayed responses to emergency calls, mismanagement of residents’ needs, and difficulties in communication with families have been highlighted. Additionally, there are reports of inadequate attention to residents’ hygiene and care, especially in memory care, which raises significant concerns about the overall quality of service.
Summary
In summary, Deepwood Estates by Barclay House in Lexington, South Carolina, presents a mixed picture. While the community offers a pleasant living environment and some residents appreciate the dining and activities, serious concerns regarding management, staffing, and care quality have been raised. Families considering this facility should weigh these factors carefully against their loved ones’ needs and look for alternatives if necessary.
