Overview
MSA | Medical Services of America Home Health, located in Irmo, South Carolina, is a home healthcare provider that offers a range of services including home health, hospice care, and home medical equipment. The organization aims to support patients in living independently at home through comprehensive assessments and individualized treatment plans.
Services & Support
The services provided by MSA include home healthcare, hospice care, and the provision of home medical equipment. Their home healthcare services are designed to enable patients to maintain independence at home, while hospice care focuses on ensuring comfort for those in their final days. Additionally, they offer sales, service, and rentals for home medical equipment, along with training and delivery to ensure proper use.
Care Approach & Staff
The reviews reflect a mixed experience with the staff at MSA. While some families have praised the care provided by certain professionals, highlighting their attentiveness and understanding, others have reported significant concerns regarding the professionalism and competency of the staff. Issues such as poor communication, lack of necessary supplies, and inadequate wound care were noted by several families, raising concerns about the overall quality of care.
Who They Serve
MSA serves a diverse clientele, including elderly individuals and those requiring specialized care such as hospice services. Families looking for home health support for loved ones with conditions like dementia may find their services particularly relevant, although experiences vary widely.
What Families Say
Feedback from families illustrates a broad spectrum of experiences with MSA. Some families reported positive interactions with staff members, particularly highlighting the compassion and dedication of specific nurses and therapists. Conversely, numerous reviews express disappointment regarding the quality of care, with some families describing the service as unprofessional and disorganized. Issues such as lack of communication, inadequate equipment, and poor wound care practices were frequently mentioned.
Room for Improvement
Several reviews indicate a need for improvement in communication and staff training. Families have expressed dissatisfaction with the responsiveness of the service, particularly in urgent situations. Additionally, the consistency of care and the professionalism of certain staff members have been highlighted as areas that require attention.
Summary
In summary, MSA | Medical Services of America Home Health provides a variety of home healthcare services in Irmo, South Carolina. While there are positive experiences noted by some families regarding the care received, there are also significant concerns about service quality and staff professionalism. Families considering MSA may want to weigh these mixed reviews carefully.
