Overview
ProMedica formally Heartland West, located in Greenville, South Carolina, is a skilled nursing facility that offers rehabilitation and hospice care. However, the experiences shared by families indicate significant concerns regarding the quality of care provided to residents.
Services & Support
The facility provides skilled nursing and rehabilitation services, as well as hospice care for those in need. Despite these offerings, many reviews express dissatisfaction with the level of support and care that residents receive.
Care Approach & Staff
Feedback from families reveals a troubling pattern of neglect and inadequate care. Several reviewers report instances of residents being left uncleaned for extended periods, with one family member describing their loved one as having “crust all over him” and not being attended to throughout the day. While some reviews mention that certain staff members were courteous and caring, many others describe a hostile and uncaring atmosphere, leading to fears about the treatment of residents.
Who They Serve
ProMedica formally Heartland West serves individuals requiring skilled nursing and rehabilitation, as well as those transitioning to hospice care. However, the overall sentiment among families suggests that the facility may not be suitable for their loved ones.
Levels of Care
The facility offers various levels of care, including skilled nursing and hospice services. Despite this, many families report that the care received falls short of expectations, with numerous accounts of residents suffering from neglect.
Living Options & Amenities
Reviews indicate that the living conditions may not be conducive to a supportive environment. Families have noted issues such as dirty rooms and inadequate amenities, contributing to a feeling of discomfort for residents.
Dining & Activities
Concerns have been raised regarding the quality of food served at the facility. Multiple reviewers mentioned that meals were often cold and unappetizing, leading to dissatisfaction among residents.
What Families Say
The feedback from families is overwhelmingly negative, with many expressing deep concern over the treatment of their loved ones. One reviewer stated, “Please don’t put anyone in here!” reflecting a common sentiment among those who have had negative experiences. Another shared their distress over witnessing their loved one’s decline, attributing it to neglect at the facility.
Room for Improvement
The consistent themes of neglect, poor hygiene, and inadequate staff response indicate significant areas for improvement at ProMedica formally Heartland West. Families have voiced their concerns about the need for better care practices and a more compassionate approach to patient treatment.
Summary
In summary, ProMedica formally Heartland West in Greenville, South Carolina, has faced serious criticism from families regarding the quality of care and living conditions. While the facility offers skilled nursing, rehabilitation, and hospice services, the experiences shared by families suggest that potential residents may face significant challenges in receiving the care they deserve.
