Overview
Heritage Home of Florence Inc, located in Florence, South Carolina, is a skilled nursing facility that offers a range of services including short-term rehabilitation, long-term care, dementia care, and hospice care. Established in 1974, this family-owned and managed facility aims to serve the older population of Florence.
Services & Support
Heritage Home provides various services tailored to meet the needs of its residents, including skilled nursing care, rehabilitation, and hospice services. The facility also offers memory care, ensuring that residents with cognitive impairments receive appropriate support.
Care Approach & Staff
The care approach at Heritage Home has received mixed reviews. Some families have expressed satisfaction with the attentiveness and friendliness of the staff, noting that their loved ones feel well cared for. However, there have been serious concerns regarding staff availability and responsiveness. Instances were reported where staff did not adequately monitor residents, leading to dangerous situations, such as falls from beds.
Who They Serve
Heritage Home serves a diverse group of seniors, including those requiring rehabilitation, long-term care, and memory support. Families have shared experiences ranging from positive interactions to alarming reports of neglect, indicating a variability in care quality.
Living Options & Amenities
The facility offers various living options, but there have been complaints about management changes affecting residents’ comfort. Some families reported dissatisfaction with room assignments and the handling of personal belongings, which contributed to residents feeling unsafe and uncomfortable.
Dining & Activities
Reviews indicate that the dining experience may not meet the expectations of all residents. Some have described the food as unsatisfactory, which can impact the overall quality of life for those living at Heritage Home.
What Families Say
Feedback from families is notably polarized. While some express gratitude for the care their loved ones receive, others cite serious concerns about neglect and poor management. Positive comments highlight the loving nature of certain staff members, while negative reports focus on incidents of inadequate care and communication issues with management.
Room for Improvement
There are several areas where Heritage Home could improve, particularly in staff training and responsiveness to resident needs. Concerns about safety, such as inadequate monitoring and the handling of personal items, suggest a need for better oversight and communication within the facility.
Summary
Heritage Home of Florence Inc offers essential services for seniors, but the experiences of families vary widely. While some residents thrive under the care of attentive staff, others face serious challenges regarding safety and management practices. Families considering this facility should thoroughly evaluate their options and assess the current environment to ensure it meets their loved ones’ needs.
