Overview
American HomePatient, located in Conway, South Carolina, offers a range of services aimed at helping patients manage chronic respiratory conditions through customized therapy programs and durable medical equipment. The company is noted for its focus on customer service, with many clients expressing satisfaction with the attention they have received.
Services & Support
American HomePatient provides various services, including the fitting and maintenance of CPAP machines, which are essential for patients with sleep apnea. They also offer support for mobility through durable medical equipment and assistance for caregivers managing tube-fed patients. Many clients have highlighted the promptness of service, with some reporting quick equipment exchanges and deliveries.
Care Approach & Staff
The staff at American HomePatient, particularly the respiratory therapists, are often described as knowledgeable and professional. Reviewers have mentioned specific employees who have gone above and beyond in providing support, especially in navigating equipment needs and fitting masks for CPAP machines. However, some clients have also reported challenges with communication and organization within the company.
Who They Serve
American HomePatient serves a diverse clientele, including individuals with chronic respiratory conditions and those requiring mobility assistance. The company has been noted for its long-standing relationships with clients, with some families relying on their services for years.
Service Area
The primary service area for American HomePatient is Conway, South Carolina, where they have established a local office that many clients find responsive to their needs.
Scheduling & Availability
Clients have reported varying experiences with scheduling and availability. While some have praised the quick turnaround for equipment delivery, others have expressed frustration over delays and communication issues when trying to reach the office.
Insurance & Billing
Concerns regarding billing practices have been raised by some clients, with reports of confusion and frustration over unauthorized charges and insurance coverage issues. This has led to mixed reviews about the company’s billing transparency.
What Families Say
Overall, families have shared a mix of experiences with American HomePatient. Many commend the staff for their helpfulness and dedication, while others have voiced significant concerns about communication and service organization. Positive reviews often highlight the professionalism of specific team members, whereas negative feedback points to issues with equipment delivery and billing practices.
Room for Improvement
Several clients have noted areas for improvement, particularly regarding communication and organizational efficiency. Issues such as delayed responses and a lack of follow-up on equipment needs have been highlighted as points that could enhance the overall client experience.
Summary
American HomePatient in Conway, South Carolina, provides essential services for individuals managing chronic respiratory conditions. While many clients appreciate the dedication and professionalism of the staff, there are notable concerns regarding communication and billing practices that the company may need to address to improve customer satisfaction.
