Overview
White Oak Manor Columbia, located in Columbia, South Carolina, is a skilled nursing center that offers both long-term nursing care and short-term rehabilitation services. With a capacity of 120 beds, the facility is conveniently situated near three major hospitals, making it accessible for various medical needs.
Services & Support
White Oak Manor provides a range of services, including skilled nursing, rehabilitation, respite care, and hospice. The interdisciplinary team, comprising Registered Nurses, Licensed Practical Nurses, and Certified Nursing Assistants, works around the clock to develop personalized care plans in coordination with physicians. They aim to address not only immediate medical needs but also to enhance the overall quality of life for residents.
Care Approach & Staff
The staff at White Oak Manor has received mixed feedback from families. Some reviews highlight the compassion and attentiveness of individuals, particularly in the admissions process and ongoing care. For instance, Ms. Yolanda, the admissions manager, has been noted for her professionalism and support during transitions. However, there are also concerns regarding staff responsiveness and the level of attention given to residents, with some families reporting instances of neglect.
Who They Serve
White Oak Manor serves a diverse population, including individuals requiring skilled nursing care, rehabilitation after surgery or illness, and those needing respite care. Families often appreciate the ability to keep loved ones together in the same room when possible, which can ease the emotional strain of transitioning to care.
Living Options & Amenities
The facility offers a home-like environment, although some reviews mention that the building is older and in need of updates. Despite this, many families feel that the care provided within outweighs the physical aspects of the facility. Residents have access to various activities and dining options, which some families have praised.
What Families Say
Feedback from families is varied. Positive experiences often highlight the caring nature of certain staff members and the overall sense of community. For example, many families express gratitude for the staff who treated their loved ones with dignity and kindness. However, there are also serious concerns about neglect and inadequate care, with some families reporting distressing experiences that led to deteriorating health for their loved ones.
Room for Improvement
Several reviews indicate a need for improvement in staff responsiveness and attentiveness to residents’ needs. Issues such as neglect, unhelpful staff interactions, and instances of inadequate medical attention have been reported. Families have expressed a desire for better communication and more consistent care from the staff.
Summary
White Oak Manor Columbia offers a blend of skilled nursing and rehabilitation services in a central location in Columbia, South Carolina. While many families appreciate the compassionate care provided by certain staff members, there are notable concerns regarding staff responsiveness and the overall quality of care. Prospective residents and their families are encouraged to weigh both the positive experiences and the areas needing improvement when considering this facility.
