Overview
Love & Care Home Care Agency, located in Columbia, South Carolina, provides home health care services to clients in need. The agency has received a mix of feedback from families and staff, highlighting various aspects of their service and workplace environment.
Services & Support
The agency offers a range of home health care services aimed at supporting clients in their daily activities and health management. While specific services were not detailed in the reviews, the agency is noted for its commitment to caring for clients.
Care Approach & Staff
The staff at Love & Care Home Care Agency has received praise for their friendly demeanor and professionalism, particularly from those who have worked with the agency for an extended period. Some staff members express satisfaction with their work environment, indicating that the agency cares about both client and employee well-being. However, there are also reports of unprofessional behavior from some office staff, which has impacted the experiences of certain clients.
Who They Serve
The agency serves individuals requiring home health care, with specific mention of caring for elderly clients. Families have shared experiences of working collaboratively with the agency to meet their loved ones’ needs.
What Families Say
Feedback from families reveals a divided perspective. While some families have had positive experiences, noting the friendliness and helpfulness of the staff, others have expressed dissatisfaction with the customer service, particularly in initial interactions. One family reported having to seek assistance from another agency due to a lack of support from Love & Care.
Room for Improvement
Several reviews indicate that customer service could be a significant area for improvement. Some clients have reported encountering rudeness from office staff, which has affected their overall experience with the agency.
Summary
Love & Care Home Care Agency in Columbia, South Carolina, provides home health care services with a focus on client support. While many staff members are described as caring and professional, there are concerns regarding customer service that have been noted by some clients. Families considering this agency may want to weigh the mixed feedback before making a decision.
