Overview
CHARRM Home Care, located in Columbia, South Carolina, is a home care provider specializing in non-medical in-home care assistance. The agency aims to support individuals needing care after an accident, illness, or surgery, as well as the elderly and those requiring additional assistance.
Services & Support
CHARRM Home Care offers a range of non-medical services designed to assist clients in their daily lives. Their focus is on providing compassionate and reliable care to those who may need help due to various circumstances. This includes support for the elderly, individuals recovering from surgery, and others requiring extra assistance.
Care Approach & Staff
The agency emphasizes a culture of compassion and support among its team members. Many reviews highlight the professionalism and dedication of the staff, with clients and employees alike noting that the administrative team is responsive and caring. However, some feedback indicates inconsistencies in staff performance and adherence to care plans, suggesting that while many caregivers are well-trained, there are areas for improvement.
Who They Serve
CHARRM Home Care serves a diverse clientele, including elderly individuals and those recovering from medical procedures. The agency is committed to providing tailored care to meet the specific needs of each client, ensuring they receive the support necessary for their well-being.
What Families Say
Feedback from families shows a mixed experience with CHARRM Home Care. While many express appreciation for the compassionate care provided and the professionalism of the staff, others have raised concerns about operational aspects, such as communication and billing practices. Some families noted positive experiences with the agency’s responsiveness and dedication to client care, while others reported issues with staff following care plans and timely communication.
Room for Improvement
Several reviews indicate areas where CHARRM Home Care could enhance its services. Issues related to communication, adherence to care plans, and billing practices have been mentioned by multiple reviewers. Addressing these concerns could help improve overall client satisfaction and operational efficiency.
Summary
CHARRM Home Care in Columbia, South Carolina, provides essential non-medical home care services aimed at supporting individuals in need. While many clients and employees appreciate the compassionate care and professional environment, there are noted areas for improvement, particularly in communication and staff adherence to care protocols. Families considering CHARRM Home Care may find both positive and challenging experiences reflected in the reviews.
