Overview
The Palmettos of Charleston, located in Charleston, South Carolina, provides a supportive environment for seniors through its 60-apartment community, which includes 45 Assisted Living and 15 Memory Care apartments. The facility emphasizes independence, socialization, and a healthy lifestyle, aiming to cater to the unique needs of each resident.
Services & Support
The Palmettos offers a range of services designed to support residents at different levels of care. This includes medication supervision, skilled nursing, rehabilitation, and hospice care. The community also provides engaging activities such as art and music therapy, which aim to enhance the quality of life for residents while promoting their independence.
Care Approach & Staff
The staff at The Palmettos is noted for their kindness and dedication to providing a safe and loving environment. Families have expressed appreciation for the attentive care their loved ones receive, highlighting the responsiveness and professionalism of both management and staff. However, there have been concerns regarding the engagement of memory care residents, with some families feeling that their loved ones did not receive the promised level of interaction and support.
Who They Serve
The Palmettos serves seniors requiring assistance with daily living activities, including those in need of memory care. The community is designed to support both independent living and those needing more specialized care.
Levels of Care
The facility provides various levels of care, including assisted living and memory care. This continuum of care is aimed at meeting the diverse needs of residents, ensuring they receive appropriate support based on their individual requirements.
Dining & Activities
Residents at The Palmettos have access to a variety of dining options and activities. The facility organizes events to encourage socialization and engagement among residents, although some family members have expressed that memory care residents may not be fully included in these activities without family involvement.
What Families Say
Feedback from families is mixed. Many appreciate the overall care and attention their loved ones receive, describing the staff as caring and the facility as clean and welcoming. However, there are notable concerns regarding the memory care program, with some families feeling that the care provided did not meet their expectations, particularly in terms of resident engagement and safety.
Room for Improvement
While many families express satisfaction with the care at The Palmettos, there are significant concerns regarding the memory care services. Reports of inadequate engagement and oversight in the memory care unit indicate an area that may require attention to better meet the needs of residents.
Summary
The Palmettos of Charleston offers a supportive community for seniors, focusing on independence and quality care. While many families commend the staff and overall environment, there are critical areas, particularly in memory care, that could benefit from improvement to ensure all residents receive the level of care they deserve.
