Overview
Indigo Hall Assisted Living and Memory Care, located in Charleston, South Carolina, is a senior living community that offers a blend of luxury and quality care services. Situated on James Island, this facility focuses on providing a comfortable and engaging environment for its residents, catering to both assisted living and memory care needs.
Services & Support
Indigo Hall provides a variety of services designed to support the daily needs of its residents. The community offers chef-prepared meals in an elegant dining room, a salon and spa for personal grooming, and various activities to keep residents engaged. Additionally, transportation services are available for off-site appointments, ensuring residents can maintain their independence while receiving necessary care.
Care Approach & Staff
The staff at Indigo Hall is noted for their warmth and attentiveness, creating a supportive atmosphere for residents and their families. Many reviews highlight the caring nature of the staff, who are committed to making the transition to assisted living as smooth as possible. However, some feedback indicates that management oversight may require improvement, particularly regarding medication management and billing issues.
Who They Serve
Indigo Hall serves seniors in need of assisted living and memory care, providing tailored support for individuals with varying levels of independence. The community is designed to foster a sense of belonging and engagement, encouraging residents to socialize and participate in activities.
Dining & Activities
The dining experience at Indigo Hall is frequently praised, with residents enjoying nutritious meals prepared by skilled chefs. The community also hosts lively social events and activities, promoting an active lifestyle and a strong sense of community among residents. Many families appreciate the opportunity to share meals with their loved ones, enhancing the dining experience.
Location & Access
Indigo Hall is conveniently located in Charleston, South Carolina, on James Island. This prime location allows residents easy access to local attractions while providing a serene environment for comfortable living.
What Families Say
Families express a range of experiences at Indigo Hall. Many commend the caring staff and the beautiful, well-maintained facility, noting that their loved ones have been happy and well cared for. However, some families have raised concerns about management practices, particularly regarding responsiveness to issues and oversight of care. Overall, families appreciate the supportive community atmosphere and the variety of services available.
Room for Improvement
While many families have had positive experiences, there are noted concerns regarding management oversight, especially in areas such as medication management and billing practices. Some families have experienced delays in reimbursements and have suggested that improvements could be made in communication and accountability from management.
Summary
Indigo Hall Assisted Living and Memory Care offers a welcoming environment for seniors in Charleston, South Carolina, with a focus on quality care and community engagement. While the staff is generally praised for their attentiveness and the facility is noted for its beautiful setting, some management-related issues have been highlighted by families. Overall, Indigo Hall remains a viable option for families seeking assisted living and memory care services.
