Overview
Hospice of the Upstate, located in Anderson, South Carolina, is a local, non-profit provider of palliative and hospice care. Since 1988, they have offered innovative care along with emotional, social, and spiritual support for patients and their families facing life-threatening or serious illnesses.
Services & Support
The facility provides comprehensive hospice services, focusing on both patient care and family support. Their team includes knowledgeable nurses and compassionate certified nursing assistants (CNAs) who are dedicated to addressing the needs of patients and their loved ones during challenging times. The Rainey Hospice House, part of their services, has been noted for its comforting environment and quality care.
Care Approach & Staff
Families have praised the staff at Hospice of the Upstate for their caring and attentive approach. Many reviewers highlighted the emotional support provided by nurses and the administrative team during difficult transitions. While some experiences noted issues with specific staff interactions, the overall sentiment reflects a commitment to patient-centered care.
Who They Serve
Hospice of the Upstate serves individuals facing serious illnesses, including those in their final stages of life. They cater to both patients and their families, providing support that extends beyond medical care, focusing on emotional and spiritual well-being.
Living Options & Amenities
The facility is housed in an older Southern estate, which is described as exquisite and well-maintained. The grounds are noted for their beauty, creating a serene atmosphere for patients and families alike.
What Families Say
Reviews reflect a mix of experiences. Many families express gratitude for the compassionate care provided, highlighting how staff members made unbearable situations more bearable. Specific staff members have been recognized for their kindness and support. However, there are also concerns about certain interactions with staff, where some felt that their emotional needs were not adequately addressed.
Room for Improvement
While many families report positive experiences, there are mentions of rude interactions with some staff members and concerns regarding communication and support from certain social workers and nurses. These experiences suggest room for improvement in staff training and responsiveness to family needs.
Summary
In summary, Hospice of the Upstate in Anderson, SC, is dedicated to providing compassionate hospice care and support for families during challenging times. While the majority of reviews highlight the loving and attentive nature of the staff, there are areas identified for improvement, particularly in communication and staff interactions. Families seeking hospice care may find comfort in the services offered, especially during difficult transitions.
