Overview
Pinnacle Home Care, LLC, located in Warwick, Rhode Island, is dedicated to providing healthcare services to individuals in their homes. Their mission is to restore health and promote independent functioning for those who are acutely ill, convalescing, or disabled. Pinnacle Home Care aims to prevent unnecessary hospitalizations and facilitate early discharges by offering treatment in a therapeutic home environment.
Services & Support
Pinnacle Home Care offers a range of home health services, including the assistance of registered nurses, licensed practical nurses, physical therapists, and occupational therapists. Their goal is to support clients in their recovery journeys following illnesses or accidents, ensuring that care is delivered in the comfort of their own homes.
Care Approach & Staff
While many families have praised the professionalism and kindness of the nursing staff and therapists, some reviews indicate issues with consistency and communication. Clients have expressed gratitude for the life-saving actions of certain staff members, particularly during emergencies. However, there have been complaints regarding the administrative staff’s professionalism and responsiveness, as well as concerns about the punctuality and attitude of some Certified Nursing Assistants (CNAs).
Who They Serve
Pinnacle Home Care serves individuals recovering from illnesses, accidents, or those with disabilities who require assistance to regain their independence. Their services cater to a diverse clientele, including both short-term and long-term care needs.
Room for Improvement
Several reviews highlighted areas for improvement, particularly regarding the administrative staff’s customer service and the reliability of some CNAs. Instances of rudeness and lack of punctuality have been noted, which may impact the overall experience for clients and their families.
What Families Say
Feedback from families has been mixed. While many appreciate the competence and friendliness of the in-home staff, others have reported negative experiences with the administrative side of the service. Some clients expressed satisfaction with the physical therapy provided, noting significant improvements in their recovery, while others raised concerns about the overall consistency and professionalism of the nursing staff.
Summary
Pinnacle Home Care, LLC offers essential home health services in Warwick, Rhode Island, with a focus on promoting recovery and independence for their clients. While many families report positive experiences with the in-home care team, there are notable concerns regarding administrative support and the reliability of some staff members. Families considering Pinnacle Home Care may want to weigh these factors when making their decision.
