Overview
Elmwood Home Care, located in Providence, Rhode Island, is a home-based care organization that provides a range of services including nursing care and therapy support. The agency is Medicare certified and emphasizes patient-centered care, aiming to support the community’s health needs. However, reviews indicate significant concerns regarding the professionalism and reliability of their services.
Services & Support
Elmwood Home Care offers various services including nursing care, physical therapy, occupational therapy, and social worker support. They focus on advanced nursing care and aim to meet the individual needs of their clients. Despite this broad range of services, some clients have reported issues with the timely delivery of care and the management of supplies.
Care Approach & Staff
The agency’s care approach is intended to be patient-centered, with a focus on communication and responsiveness. However, multiple reviews highlight a lack of professionalism among staff, with instances of gossip and poor communication noted. While some clients have praised the nurses and home health aides for their care, others have expressed frustration with the management and overall agency performance.
Who They Serve
Elmwood Home Care serves clients in need of home health support, including those requiring nursing care and therapy services. The agency aims to cater to the individual needs of each patient, although experiences vary widely among clients.
Service Area
Elmwood Home Care operates primarily in Rhode Island and Massachusetts, providing home health care services to a diverse population across these regions.
Scheduling & Availability
Clients have reported difficulties with scheduling and the availability of staff. There have been instances where clients were left without care for extended periods, raising concerns about the agency’s ability to manage care effectively.
What Families Say
Feedback from families is mixed. While some clients have expressed gratitude for the care provided by individual nurses and aides, others have voiced serious concerns about the agency’s management, communication, and overall professionalism. Reports of staff gossiping and a lack of clear information have contributed to a negative perception of the agency’s reliability.
Room for Improvement
Common themes in reviews indicate a need for significant improvement in communication and professionalism among staff. Clients have noted that management should address the issues of gossip and misinformation to enhance the overall quality of care.
Summary
Elmwood Home Care in Providence, Rhode Island, provides home health care services with a focus on patient-centered care. However, numerous reviews highlight concerns about professionalism, communication, and management practices. Families considering this agency should weigh the mixed feedback carefully, particularly regarding the reliability of care and staff interactions.
