Overview
CharterCARE Home Health Services, located in Providence, Rhode Island, is dedicated to helping patients regain their independence in the comfort of their own homes. They provide a range of services under the supervision of physicians, including visiting nurses, therapists, and aides.
Services & Support
CharterCARE Home Health Services offers a variety of home health care options, including wound care, physical therapy, and support from nursing staff. Their goal is to ensure that patients receive quality care while recovering at home. Many families have noted the professionalism and compassion of the staff, particularly the physical therapists, who are praised for their patience and knowledge.
Care Approach & Staff
The staff at CharterCARE is described as caring and knowledgeable, with many registered nurses and physical therapists having over ten years of experience with the company. This long-term commitment to the organization suggests a stable and experienced team dedicated to providing high-quality care.
Who They Serve
CharterCARE Home Health Services primarily serves patients recovering from surgeries or those needing ongoing medical support at home. Families have expressed satisfaction with the care provided to their loved ones, particularly highlighting the effective support during post-operative recovery.
Scheduling & Availability
Some families have experienced challenges with scheduling and communication, particularly with the office staff. There have been reports of difficulty in reaching the office at times, which may have impacted the overall experience for certain patients.
What Families Say
Families have shared mixed experiences regarding CharterCARE. While many commend the nurses and therapists for their compassionate care, there are concerns about office communication and scheduling. One family noted a significant delay in service during an appointment, which led to frustration due to time constraints.
Room for Improvement
Several families have indicated that improvements could be made in office communication and scheduling processes. Instances of difficulty in contacting the office and delays during appointments have been highlighted as areas where the service could enhance the overall patient experience.
Summary
CharterCARE Home Health Services in Providence, Rhode Island, provides essential home health care services with a focus on patient comfort and recovery. While the clinical staff is often praised for their expertise and compassion, families have noted some challenges with office communication and scheduling. Overall, CharterCARE is recognized for its commitment to helping patients regain their independence at home.
