Overview
Brown University Health Home Medical, located in Providence, Rhode Island, has been providing home health care services for over 15 years. They have built a reputation based on trust and reliability, offering caring support to patients and collaborating with healthcare providers. Their services include free home delivery of medical equipment, set-up assistance, 24-hour emergency service, care planning, and insurance verification.
Services & Support
The organization offers a range of services designed to assist patients in managing their health needs at home. Key offerings include the delivery and set-up of home medical equipment, as well as instruction on its use. They also provide emergency support, ensuring patients have access to necessary resources around the clock. Additionally, they assist with care planning and navigating insurance verification and billing processes.
Care Approach & Staff
The staff at Brown University Health Home Medical are frequently described as helpful and caring. Many families have noted the staff’s willingness to go above and beyond, particularly in assisting with equipment and providing education on its use. However, there have been reports of inconsistent service, with some families expressing frustration over delays and lack of communication regarding their needs.
Who They Serve
Brown University Health Home Medical serves a diverse range of patients requiring home health care services. This includes individuals with chronic conditions, those needing respiratory support, and patients recovering from surgeries or medical procedures. Their services are available to patients regardless of their relationship with Brown University Health providers or hospitals.
Service Area
The home health care services provided by Brown University Health Home Medical are primarily available in the Providence area and surrounding regions in Rhode Island.
Scheduling & Availability
Patients can contact Brown University Health Home Medical for scheduling services and inquiries. However, some families have reported challenges with responsiveness, particularly during busy periods, which may result in delays for service requests.
Insurance & Billing
Brown University Health Home Medical assists patients with insurance verification and billing. There have been concerns from some families regarding pricing transparency and the costs associated with equipment, indicating a need for clearer communication regarding out-of-pocket expenses.
What Families Say
Reviews reflect a mix of experiences with Brown University Health Home Medical. Many families highlight the compassionate and knowledgeable staff, particularly praising their assistance with equipment needs. Conversely, there are notable concerns regarding service delays and communication issues, especially in urgent situations. Some families expressed disappointment over the handling of orders and responsiveness.
Room for Improvement
There are areas identified for improvement, particularly regarding communication and timely delivery of services. Some families reported experiences where urgent needs were not met promptly, leading to significant frustration. Enhancing responsiveness and ensuring timely follow-up could strengthen their service delivery.
Summary
Brown University Health Home Medical provides a range of home health care services in Providence, Rhode Island. While the staff are often praised for their compassion and support, there are notable concerns regarding service delays and communication. Addressing these issues could enhance the overall patient experience and help maintain their reputation for reliable care.
