Overview
Lifetime Medical Support Services, located in Pawtucket, Rhode Island, is a home health care provider focused on delivering quality client care through a range of services. They emphasize professionalism, integrity, and customer satisfaction in their approach to home health care.
Services & Support
Lifetime Medical offers a variety of services, including companionship and meal preparation, provided by licensed and certified nursing assistants (CNAs). Families have noted that the quality of care can vary, with some clients expressing satisfaction with specific CNAs who demonstrate a deep understanding of their needs.
Care Approach & Staff
The staff at Lifetime Medical are frequently described as caring and dedicated to their clients. However, there are concerns about the organization and communication within the agency. Some families have reported difficulties in scheduling and a lack of timely updates regarding caregiver availability. While many staff members are appreciated for their commitment, there are also notes about high turnover and low pay affecting the retention of quality CNAs.
Who They Serve
Lifetime Medical serves a diverse clientele, including elderly individuals who require assistance to remain in their homes. Families have highlighted the importance of having caregivers who are familiar with their loved ones’ needs, which can greatly enhance the quality of care provided.
Room for Improvement
Several reviews point to issues with organization and communication. Families have expressed frustration over last-minute changes in caregiver assignments and a lack of proactive communication from the agency. Some clients have also noted that the pay for CNAs is not competitive, which may contribute to staff turnover and inconsistency in care.
What Families Say
Feedback from families is mixed. While some clients appreciate the compassionate care provided by individual CNAs, others have raised concerns about the agency’s responsiveness and overall organization. Instances of delayed service and inadequate communication have been highlighted, affecting the overall experience for some families.
Summary
Lifetime Medical Support Services in Pawtucket, Rhode Island, aims to provide quality home health care with a focus on compassion and professionalism. While many families commend the dedication of individual CNAs, challenges with scheduling, communication, and staff retention have been noted. Families considering their services may want to weigh these factors in their decision-making process.
