Overview
Concord Home Care, located in Cranston, Rhode Island, provides a range of home health care services. They focus on delivering compassionate and professional care to clients in need, with a commitment to helping individuals maintain their independence at home.
Services & Support
Concord Home Care offers various services, including personal care assistance, companionship, and physical therapy. Families have reported prompt responses to service requests, often receiving help the same day they reach out. The agency is noted for its reliable and courteous staff, who are described as compassionate and professional.
Care Approach & Staff
The staff at Concord Home Care is frequently praised for their dedication and professionalism. Families have highlighted the warmth and expertise of caregivers, particularly in physical therapy, where clients have experienced significant improvements in their mobility and overall well-being. The agency strives to ensure that caregivers are dependable and arrive on time.
Who They Serve
Concord Home Care serves a diverse clientele, including elderly individuals and those with specific health needs. They have experience working with clients who require 24/7 care and support for various conditions, providing services tailored to individual requirements.
Service Area
Concord Home Care operates in Cranston and the surrounding areas of Rhode Island, including Providence and North Providence. However, some clients in Southern Rhode Island have noted challenges in service availability.
Scheduling & Availability
While many families have reported quick responses and the ability to start services within hours, there have been instances where clients experienced delays in scheduling. Some reviews indicate difficulties in securing aides for specific hours or locations, especially in Southern Rhode Island.
What Families Say
Families have generally expressed satisfaction with the services provided by Concord Home Care. Many commend the staff for their responsiveness and the quality of care received. Positive experiences include successful rehabilitation outcomes and timely assistance during critical moments. However, some feedback indicates concerns regarding management communication and service availability in certain areas.
Room for Improvement
Several reviews mention issues with scheduling and communication from management. Some clients experienced delays in receiving services or felt that their requests were not adequately addressed. These concerns suggest a need for improved management responsiveness and staffing solutions.
Summary
Concord Home Care demonstrates a strong commitment to providing compassionate and professional home health care services in Cranston, Rhode Island. While many families appreciate the quality of care and quick response times, there are areas for improvement in scheduling and communication. Overall, the agency is well-regarded for its dedicated staff and the positive impact of its services on clients’ lives.
