Overview
Willow View Home, located in Willow Street, Pennsylvania, is an assisted living facility that has been serving the community for over 30 years. The facility is known for providing quality care at reasonable rates and participates with all long-term care insurances, including the Department of Veterans Affairs.
Services & Support
Willow View Home offers a range of services tailored to meet the needs of its residents, including assisted living and memory care. The staff is noted for their caring and professional approach, contributing to a supportive environment for residents.
Care Approach & Staff
The care team at Willow View Home is described as patient and compassionate. Families have expressed appreciation for the staff’s professionalism and the friendly atmosphere they foster. However, there have been concerns regarding staff availability, with some reviews indicating that there may not be enough staff to adequately support all residents.
Who They Serve
Willow View Home caters to a diverse group of residents, including those requiring assistance with daily living activities and individuals with memory care needs. Families have noted that the environment is conducive to forming friendships among residents, enhancing their overall experience.
Location & Access
Situated just south of Willow Street, Pennsylvania, Willow View Home is conveniently located for families visiting their loved ones. The facility’s grounds are described as beautiful, contributing to a pleasant living environment.
What Families Say
Feedback from families is mixed; while many express satisfaction with the care and support provided, there are notable concerns regarding staff behavior and communication. Positive reviews highlight the caring nature of the staff and the home-like atmosphere, while negative experiences include reports of unprofessional conduct and difficulties in communication regarding billing.
Room for Improvement
Some families have reported issues with staff responsiveness and professionalism, particularly in situations involving communication with family members. This indicates a need for improvement in staff training and support to ensure all residents and their families feel respected and cared for.
Summary
Willow View Home offers a long-standing commitment to quality assisted living and memory care in Willow Street, Pennsylvania. While many families appreciate the caring staff and friendly environment, there are areas for improvement regarding staff availability and communication. Families considering Willow View Home should weigh these factors as they explore care options for their loved ones.