Overview
Riverstreet Manor, located in Wilkes-Barre, Pennsylvania, offers a range of services in a nurturing environment. This facility features beautiful gardens, walkways, and outdoor seating, creating a pleasant atmosphere for residents and visitors alike. Riverstreet Manor specializes in rehabilitation therapy, aiming to help individuals regain their strength and independence after hospital stays.
Services & Support
Riverstreet Manor provides a variety of services, including short-term rehabilitation and long-term care. The ProMotion Rehab program is designed to assist residents in their recovery journey, ensuring they receive the necessary support to achieve their goals. The facility also focuses on maintaining a nurturing environment for those requiring ongoing care and assistance.
Care Approach & Staff
The staff at Riverstreet Manor is described as friendly and helpful by some families, with particular praise for their attentiveness. However, there are mixed reviews regarding staff responsiveness. Some residents have reported delays in assistance, particularly when using call buttons, which has raised concerns about the overall level of care provided.
Who They Serve
Riverstreet Manor caters to a diverse population, including individuals requiring short-term rehabilitation and those in need of long-term care. Families have noted a range of experiences, with some expressing satisfaction with the care their loved ones receive, while others have raised concerns about the treatment and attention provided.
Levels of Care
The facility offers both short-term rehabilitation and long-term care options. The rehabilitation program focuses on helping residents regain their independence and overall well-being, while long-term care provides ongoing support for those with more complex needs.
Living Options & Amenities
Riverstreet Manor features a variety of amenities, including a lounge, outdoor patio, event room, and a dining area where residents can enjoy freshly prepared meals. The facility promotes social interaction and mental stimulation through engaged activities designed to enhance the quality of life for residents.
Dining & Activities
Residents at Riverstreet Manor can enjoy a range of activities that promote social engagement and mental stimulation. The dining experience is enhanced by freshly prepared meals, contributing to a positive living environment.
What Families Say
Feedback from families is mixed. While some appreciate the kindness and attentiveness of the staff, others have expressed serious concerns about delays in care and unsanitary conditions. Reports of items being stolen and staff attitudes have also raised alarms among family members, leading to recommendations against choosing this facility for loved ones.
Room for Improvement
Several reviews highlight significant concerns regarding staff responsiveness and care quality. Reports of long wait times for assistance and issues with cleanliness have been noted, indicating areas where improvements are necessary to enhance the resident experience.
Summary
Riverstreet Manor offers a range of services in a picturesque setting, with a focus on rehabilitation and long-term care. While some families report positive experiences with staff and amenities, others have raised serious concerns about care quality and responsiveness. Potential residents and their families are encouraged to consider both the positive and negative feedback when evaluating this facility.
