Overview
BAYADA Home Health, located in Wilkes-Barre, Pennsylvania, provides essential short-term home health care services for individuals recovering from illness, injury, or surgery. The agency’s multidisciplinary team of clinicians offers skilled nursing and therapy services, ensuring that clients receive the support they need in the comfort of their own homes.
Services & Support
BAYADA Home Health specializes in short-term rehabilitation services that are typically prescribed by a physician. These services include approximately one-hour visits from trained professionals such as registered nurses, licensed practical nurses, physical therapists, occupational therapists, and speech-language pathologists. The care provided aims to help adults and seniors recover effectively and avoid unnecessary hospital stays.
Care Approach & Staff
The staff at BAYADA Home Health is frequently noted for their commitment to patient care. Families have expressed appreciation for the training and communication provided by the agency, highlighting the effectiveness of their nursing care. However, there have been mixed reviews regarding customer service experiences, with some families indicating that the office staff could benefit from improved communication and professionalism.
Who They Serve
BAYADA Home Health serves adults and seniors who require additional support during their recovery process. This includes individuals who have recently been discharged from a hospital or those managing chronic medical conditions.
Service Area
The services offered by BAYADA Home Health are available in Wilkes-Barre, Pennsylvania, and are designed to cater to the local community’s health care needs.
What Families Say
Reviews of BAYADA Home Health reflect a range of experiences. Many families commend the quality of nursing care, with some noting specific nurses as exceptional in their roles. However, there are concerns regarding customer service, particularly with how office staff handle scheduling and communication. Some families have reported issues with services being unexpectedly dropped and expressed frustration with the responses received from staff.
Room for Improvement
While many families appreciate the nursing services provided, there are notable concerns regarding customer service. Specifically, some families have reported experiences of poor communication and unprofessional attitudes from certain staff members, which can complicate the care process for clients.
Summary
BAYADA Home Health in Wilkes-Barre, Pennsylvania, offers vital home health care services aimed at supporting recovery for adults and seniors. With a focus on skilled nursing and therapy, the agency is well-regarded for its clinical staff, although there are areas for improvement in customer service. Families considering BAYADA may find strong nursing care but should be aware of potential challenges in communication and scheduling.
