Overview
Valley Home Care, located in Scranton, Pennsylvania, provides in-home care services aimed at enhancing the lives of individuals by allowing them to maintain independence. The agency offers assistance with daily activities and companionship for elderly and disabled clients.
Services & Support
Valley Home Care offers a range of in-home assistance services. Their caregivers are trained to ensure the safety and well-being of clients, providing support tailored to individual needs. However, reviews indicate significant concerns regarding the reliability of service, with multiple clients reporting missed appointments and a lack of communication from the agency regarding caregiver availability.
Care Approach & Staff
The agency claims to have a team of highly qualified and trained caregivers. Despite this, numerous reviews highlight issues with the professionalism and experience of the staff. Some clients reported that caregivers were inexperienced or unfamiliar with the agency’s operations, leading to stress and dissatisfaction.
Who They Serve
Valley Home Care serves a variety of clients, including those with disabilities and seniors needing assistance with daily living activities. However, the agency has received mixed feedback regarding its ability to meet the needs of clients consistently.
Service Area
The agency services multiple counties in Pennsylvania, including Carbon, Columbia, Lackawanna, Luzerne, Monroe, Northampton, Pike, Schuylkill, Sullivan, Susquehanna, Wayne, and Wyoming.
What Families Say
Client feedback about Valley Home Care is largely negative. Many families express dissatisfaction with the agency’s communication and reliability. Instances of caregivers not showing up for scheduled shifts and a perceived lack of concern for clients’ well-being have been noted. Some clients mention positive experiences with specific caregivers, but these are overshadowed by broader complaints about the agency’s management and operations.
Room for Improvement
A common theme in client reviews is the need for improved communication from Valley Home Care. Families have reported frustration due to a lack of updates regarding caregiver schedules and missed appointments. Additionally, concerns about the professionalism and experience of caregivers suggest that the agency may need to enhance its staff training and oversight.
Summary
Valley Home Care in Scranton, Pennsylvania, aims to provide compassionate in-home care but faces significant challenges regarding service reliability and communication. While some caregivers have received praise, overall client experiences indicate a need for improvement in management practices and client relations. Families considering this agency should weigh the mixed feedback carefully.
