Overview
Help at Home, located in Scranton, Pennsylvania, is a home health care provider dedicated to assisting individuals with daily living activities and offering support for those returning home from the hospital. The organization emphasizes building lasting relationships with clients based on trust and compassion, aiming to empower individuals to live independently.
Services & Support
Help at Home provides a range of services designed to support clients in their daily lives. These include assistance with activities of daily living, community-based services, and direct support to help individuals maintain their independence. The company’s commitment to quality care is reflected in their approach to client relationships, which they prioritize as a means of fostering trust and respect.
Care Approach & Staff
The staff at Help at Home is described as caring and responsive, with a focus on prioritizing the needs of both clients and caregivers. However, some reviews indicate inconsistencies in the level of support provided, particularly with changes in case managers. While many clients appreciate the friendly demeanor of their case managers, there are notable concerns regarding management and communication, with some expressing frustration over unreturned messages and difficulties in reaching staff.
Who They Serve
Help at Home serves a diverse clientele, including individuals who require assistance due to age, illness, or disability. The agency aims to cater to those looking for reliable support to help them maintain their independence and quality of life.
Room for Improvement
Several reviews highlight issues with management and communication within the company. Clients have reported challenges in receiving timely responses to inquiries and difficulties in scheduling caregivers. Additionally, some caregivers have expressed concerns about pay rates and the overall management of their employment experience, indicating a need for improvements in these areas.
What Families Say
Feedback from clients is mixed. While some families praise the caring nature of the staff and the agency’s responsiveness, others have reported significant dissatisfaction with the service quality. Issues such as unprofessional conduct, unreliable communication, and concerns about caregiver qualifications have been noted. Clients have expressed a desire for more consistent support and better management practices.
Summary
Help at Home in Scranton, Pennsylvania, offers a range of home health care services aimed at supporting individuals in their daily lives. While the agency is praised for its caring staff and commitment to client relationships, there are notable concerns regarding management, communication, and caregiver reliability. Families considering Help at Home may want to weigh these factors based on their specific needs and experiences shared by other clients.
