Overview
Comfort Keepers Home Care, located in Scranton, Pennsylvania, provides in-home care services designed to support seniors and disabled individuals in living independently and comfortably. Their mission focuses on delivering personalized care that allows clients to remain in their homes, ensuring both safety and dignity.
Services & Support
Comfort Keepers offers a variety of services, including elderly care, companion care, respite care, and specialized support for individuals with Alzheimer’s and dementia. Their caregivers are trained to assist with daily living activities, providing companionship, and tailoring care to meet the unique needs of each client. This approach aims to enhance the quality of life for seniors while providing peace of mind to their families.
Care Approach & Staff
The staff at Comfort Keepers are described as compassionate and professional. Families have noted their reliability and supportive nature, especially during challenging times, such as transitions to hospice care. The company emphasizes the importance of matching clients with caregivers who are not only qualified but also a good fit for their specific needs, ensuring comfort and trust in the caregiving relationship.
Who They Serve
Comfort Keepers primarily serves seniors and individuals with disabilities who require assistance to maintain their independence at home. Their services are particularly beneficial for families looking for support during difficult transitions, such as illness or increased caregiving responsibilities.
Service Area
Comfort Keepers operates in Scranton, Pennsylvania, and the surrounding areas, providing localized care tailored to the community’s needs.
What Families Say
Families have expressed positive sentiments about their experiences with Comfort Keepers. Many highlight the caring nature of the staff and their commitment to providing support during difficult times. One family noted the company’s reliability and ongoing communication, which was especially appreciated during a loved one’s transition to hospice care. However, some individuals have reported receiving persistent follow-up communications after initial inquiries, which may not align with their current needs.
Room for Improvement
While many families have had positive experiences, there have been mentions of concerns regarding repeated contact from the company after initial inquiries. This could be an area for Comfort Keepers to refine their communication approach to better respect potential clients’ preferences.
Summary
Overall, Comfort Keepers Home Care in Scranton, Pennsylvania, offers a compassionate and personalized approach to in-home care for seniors and disabled individuals. Their commitment to matching clients with suitable caregivers and providing tailored support has garnered positive feedback from families, although there is room for improvement in their follow-up communication practices.
