Overview
Maxim Healthcare Wilkes-Barre, PA Regional Office, located in Plains, Pennsylvania, has been providing home healthcare services for over 35 years. Their compassionate clinical staff focuses on enhancing the quality of life for individuals with chronic and acute conditions, offering services that promote dignity and independence.
Services & Support
The agency provides a range of home healthcare services, including private duty nursing and personal and behavioral care. They aim to empower individuals and support families in managing various health needs.
Care Approach & Staff
The administration and staff are described as kind and understanding, with some families noting their helpfulness, particularly in challenging situations. However, there have been mixed experiences regarding the reliability of caregivers. While some caregivers are reported to be good, others have been criticized for lack of engagement and professionalism during care visits.
Who They Serve
Maxim Healthcare serves individuals with chronic and acute health conditions, including those requiring specialized support such as non-verbal autistic individuals. Families have expressed a need for reliable and attentive care for their loved ones.
Service Area
The agency operates in the Wilkes-Barre area, focusing on providing home healthcare services to the local community.
Scheduling & Availability
Families have expressed concerns about the reliability of scheduling, with reports of caregivers not showing up as expected. This inconsistency has led to feelings of uncertainty regarding the availability of care when needed.
What Families Say
Feedback from families is mixed. Many appreciate the supportive atmosphere and the kindness of the administrative staff. However, some families have reported significant issues with communication and caregiver reliability. Instances of unprofessional behavior from certain aides have raised concerns about the quality of care.
Room for Improvement
There appears to be a need for improvement in communication and reliability of caregiver scheduling. Families have noted that they often do not know if a caregiver will show up, which can create anxiety and uncertainty in their care arrangements.
Summary
Maxim Healthcare Wilkes-Barre, PA Regional Office offers a variety of home healthcare services with a focus on compassionate care. While many families appreciate the support from the administration, concerns about caregiver reliability and communication have been noted. Families looking for care may want to consider these factors in their decision-making process.
