Overview
Americare Home Solutions, located in Pittston, Pennsylvania, is a home care agency dedicated to providing support that allows individuals to live comfortably and independently in their own homes. The agency offers a range of services aimed at enhancing the quality of life for its clients.
Services & Support
Americare Home Solutions provides in-home living assistance tailored to meet the needs of its clients. While specific services are not detailed in the reviews, the agency’s commitment to helping individuals maintain their independence suggests a focus on personal care and support.
Care Approach & Staff
The caregivers at Americare Home Solutions are described by some families as compassionate and hardworking, with a genuine concern for their clients. However, there are mixed reviews regarding management practices, with some former employees expressing dissatisfaction about pay and treatment. Concerns were raised about the agency’s ability to properly train staff and ensure compliance with care protocols.
Who They Serve
Americare Home Solutions serves a diverse client base, including elderly individuals and those requiring assistance due to health challenges. Families have reported varied experiences, with some praising the care provided while others expressed serious concerns about caregiver reliability and professionalism.
What Families Say
Families have shared a range of experiences with Americare Home Solutions. Some clients have highlighted the exceptional care received, noting that communication with the agency is outstanding. Conversely, there are serious complaints regarding caregiver conduct, including allegations of theft and inadequate care, which have led to distrust and dissatisfaction among some families. While some caregivers are praised for their dedication, others have been described as unprofessional, contributing to a negative perception of the agency.
Room for Improvement
Several reviews indicate areas where Americare Home Solutions could improve. Concerns include management’s responsiveness to employee requests for raises, the hiring practices regarding caregiver gender, and the overall treatment of staff. Additionally, there have been reports of serious incidents involving caregivers that raise questions about the agency’s hiring and training standards.
Summary
Americare Home Solutions in Pittston, Pennsylvania, offers in-home care services aimed at promoting independence for its clients. While some families report positive experiences with dedicated caregivers, there are significant concerns regarding management practices and caregiver reliability. Families considering this agency should weigh the mixed feedback to determine if it aligns with their care needs.