Overview
Highland Park Care Center, located in Pittsburgh, Pennsylvania, is a facility that offers various levels of care, including hospice, rehabilitation, and memory care. The center has undergone changes recently, including a name change to East End Health and Rehab Center and a transition to new management.
Services & Support
Highland Park Care Center provides a range of services, including physical therapy, occupational therapy, and social worker support. These services aim to assist residents in their recovery and daily living activities. However, experiences reported by families highlight significant concerns regarding the quality of care and responsiveness of the staff.
Care Approach & Staff
The care approach at Highland Park Care Center has received mixed reviews. Some families have expressed dissatisfaction with the nursing staff’s attentiveness, noting instances of neglect such as unaddressed bedsores and inadequate supervision of residents. While some staff members have been recognized for their compassion and dedication, many reviews indicate a lack of professionalism among certain nurses, leading to distressing experiences for residents and their families.
Who They Serve
The facility serves a diverse population, including individuals requiring hospice care, rehabilitation, and those with memory care needs. Families have reported varying experiences based on the specific care their loved ones received, with some residents reportedly thriving under the care of dedicated staff, while others faced significant challenges.
Living Options & Amenities
Residents at Highland Park Care Center have access to various living options designed to cater to their needs. However, reviews have pointed out issues related to cleanliness and the overall environment, with some families describing the facility as dirty and poorly maintained.
Dining & Activities
The facility offers dining and activities aimed at enhancing the resident experience. While some residents have enjoyed the food and participated in activities, others have raised concerns about the overall quality of care, which has overshadowed these offerings.
Room for Improvement
The reviews indicate that Highland Park Care Center has significant areas needing improvement. Many families have reported instances of neglect, including the development of bedsores and a lack of communication regarding residents’ health statuses. Additionally, the professionalism of certain staff members has been called into question, prompting families to seek alternatives for their loved ones.
Summary
Highland Park Care Center has received a range of feedback from families, highlighting both positive and negative experiences. While some residents have thrived due to the care of dedicated staff, numerous reports indicate serious concerns regarding neglect, cleanliness, and communication. Families considering this facility are encouraged to weigh these factors carefully.
