Overview
Allegheny Home Care Hospice, located in Pittsburgh, Pennsylvania, aims to provide comfort and compassionate care to individuals facing end-of-life challenges. However, feedback from families indicates significant concerns regarding the quality of care and support provided during critical times.
Services & Support
The hospice offers services intended to meet the physical, emotional, and spiritual needs of patients and their families. Despite this mission, many families have reported inadequate support, particularly in urgent situations. Instances of delayed responses to calls for help have been highlighted, with families expressing frustration over the lack of timely care during critical moments.
Care Approach & Staff
Families have noted a concerning lack of compassion from the staff, with reports of nurses showing minimal engagement and support. Some reviewers described experiences where staff members were unresponsive or dismissive, particularly during emotional moments. This has led to feelings of neglect and dissatisfaction among families who expected a higher level of care and empathy.
Who They Serve
Allegheny Home Care Hospice serves individuals in need of end-of-life care. However, the feedback suggests that the level of service may not meet the expectations of families seeking compassionate support during such a challenging time.
Room for Improvement
Numerous reviews indicate a need for improvement in communication and responsiveness from the hospice team. Families have expressed frustration over unreturned calls and a perceived lack of urgency in addressing their loved ones’ needs. Enhancing staff training to foster compassion and empathy could significantly improve the experience for families.
Summary
While Allegheny Home Care Hospice aims to provide compassionate end-of-life care, feedback from families points to serious issues with support and responsiveness. Many have reported feeling neglected and dissatisfied, particularly during critical moments. Potential clients may want to consider these experiences when evaluating hospice care options in the Pittsburgh area.
