Overview
Smile Homecare Agency-Pittsburgh, located in Pittsburgh, Pennsylvania, is a home care agency that offers in-home care services tailored for older adults, individuals with disabilities, and those requiring assistance with daily living activities. Their services encompass both Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs), including mobility assistance, bathing, dressing, meal preparation, and light housekeeping.
Services & Support
Smile Homecare provides non-medical personal assistance, companion care, and private duty services. They are recognized as an approved home-care provider by the Office of Long Term Living, offering personal assistance services under the Medicaid waiver program. Their focus is on delivering compassionate support to seniors and clients with varying needs.
Who They Serve
The agency serves a diverse clientele, including seniors, elderly individuals, and those who are mentally or physically challenged. Their services are designed to assist those who require help with daily activities, promoting independence and improving quality of life.
What Families Say
Feedback from families has raised concerns regarding the agency’s handling of unemployment information. Several reviewers reported feeling misled about their eligibility for unemployment benefits following the death of a family member. They expressed frustration, stating that they were incorrectly informed that they could not collect unemployment, which led to significant financial strain. This theme of feeling “robbed” has been echoed in multiple reviews, highlighting a pattern of dissatisfaction related to communication and support during difficult times.
Room for Improvement
There appears to be a significant need for improved communication regarding benefits and support options. Families have indicated that clearer information could help avoid misunderstandings about unemployment eligibility and other assistance programs.
Summary
Smile Homecare Agency-Pittsburgh offers a range of in-home care services aimed at supporting seniors and individuals with disabilities. While they provide essential services, feedback suggests that there are areas for improvement, particularly in communication regarding unemployment benefits. Families considering this agency may want to weigh these experiences when making their decision.
